Note: The job is a remote job and is open to candidates in USA. Sirva is a global relocation management and moving services company. The Claims Analyst will settle cargo claims within 30 days, investigate liability, manage customer expectations, coordinate damage assessments and repairs, and negotiate settlements with customers and responsible parties.
Responsibilities
- Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified
- Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim
- Maintain precise records of all aspects of the move to support approvals and or denials decisions
- Instruct repair firms to provide the necessary inspection and repair reports to ensure a precise and timely settlement
- Assess the value of claimed items, evaluate repair alternatives versus cash-out options, and distinguish between pre-existing damage and transit-related damage
- Review the carrier's liability and present a settlement proposal to the customer
- Negotiate any disputes regarding the initial offer and finalize the settlement. All settlements must comply with legal carrier liability and adhere to the contractual terms of the move
- Various projects as assigned
Skills
- Minimum 1-3 years in Claims or Customer Service setting
- Excellent verbal, written, and problem-solving skills
- Personal Computer experience required, including Microsoft Word and Excel
- Must be organized and able to multi-task
- Associate or bachelor's degree preferred
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