Note: The job is a remote job and is open to candidates in USA. Syntax is seeking a Junior Consultant IBP / Consultant IBP to support global clients’ SAP Integrated Business Planning environments. The role focuses on application maintenance, incident resolution, production support, and reliable system performance.
Responsibilities
- Analyze, triage, and resolve SAP IBP technical and functional incidents within agreed SLA timelines
- Manage tickets accurately throughout the lifecycle using tools such as ServiceNow, Jira, Remedy, or similar platforms
- Monitor IBP batch jobs, data integration tasks, and background planning runs to ensure successful execution
- Troubleshoot and escalate job failures, interface issues, and system errors promptly
- Support rotational shifts and on-call coverage to maintain continuous support for global operations
- Assist with system health checks, master data maintenance, and minor configuration updates under senior guidance
- Work with business users and stakeholders to clarify issues, gather details, and provide status updates or guidance on standard SAP IBP functionality
- Maintain SOPs, knowledge base articles, and incident resolution logs to support team learning and consistency
- Collaborate with cross-functional teams to ensure service continuity and smooth operations
Skills
- Bachelor's degree or equivalent qualification
- 3–6 years of hands-on experience in SAP application support or AMS environments, with a primary focus on SAP IBP
- Experience supporting SAP IBP across one or more areas such as Demand, Supply, Inventory Optimization, S&OP, Response & Supply, or Control Tower
- Strong understanding of SAP IBP configuration concepts, including planning areas, key figures, time profiles, and version management
- Experience with CI-DS / SDI data integration
- Knowledge of statistical forecasting and basic supply chain planning processes
- Practical experience monitoring SAP background jobs, reviewing error logs, and troubleshooting failed data interfaces
- Experience using ITSM or ticketing tools such as ServiceNow or Jira
- Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
- Clear written and verbal communication skills in English
- Customer-focused, adaptable, and able to work effectively in a team environment
- Willingness to work in rotational shifts to support global business coverage
- Any graduate degree accepted
- Additional training in supply chain planning, analytics, or IT service management is a plus
- Experience in production support or AMS delivery within a global SAP environment
- Exposure to incident management, recurring issue resolution, and operational support best practices
- Familiarity with documenting processes, maintaining knowledge articles, and improving support efficiency
- An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services
- A degree in supply chain, business, information systems, or a related field is an asset
- SAP IBP certification or related SAP certification is preferred
Benefits
- Work from abroad from time to time
- Flexible working time models
- Home office
- Company pension scheme or various health offers
- A modern environment in which the “you” is part of it
- Open feedback culture
- Flat hierarchies
- A motivated team
- Individual career planning
- Continuous training and coaching on the job
Company Overview
Company H1B Sponsorship