Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is dedicated to protecting our digital way of life through innovative technology. The Senior Professional Services Project Manager at Chronosphere will own the strategy and execution of critical customer programs, focusing on guiding enterprise clients through migrations to the Chronosphere platform.
Responsibilities
- Drive Enterprise Migrations: Lead the execution of large-scale customer onboarding and implementation projects, managing complex cross-organizational dependencies from kickoff to go-live
- Scope & Plan Frameworks: Partner with client technical leads to gather requirements and asset scope. Lead internal discovery with Solution Architects and Implementation Engineers to map out tailored migration paths
- Deconstruct Complex Projects: Break down technical initiatives into clear milestones. Proactively identify risks, track dependencies, and resolve bottlenecks before they impact timelines
- Communicate with Impact: Translate technical goals, migration project status, and risks into clear narratives for stakeholders at every level, comfortably pivoting from deep-tech engineering syncs to customer executive briefings
- Scale & Streamline: Analyze delivery metrics and onboarding data to identify friction points, eliminate manual workflows, and continuously scale migration velocity
- Build the Migration Playbook: Build, refine, and own standardized customer migration workstream templates and engagement frameworks to institutionalize knowledge
- Forecast & Manage Portfolio Health: Maintain a macro-view of all active customer implementations; track resource capacity against the onboarding pipeline to prevent burnout and delivery delays
- Champion TPM Best Practices: Mentor junior team members and institutionalize project management standards, modern tooling architectures (e.g., Jira, Confluence, Asana), and agile methodologies across the Customer Success organization
Skills
- 6+ years of experience working within technical domains or organizations, maintaining a deep technical foundation (such as a background or strong literacy in Software Engineering or DevOps)
- 4+ years of experience specifically as a Technical Program Manager, with a proven track record of orchestrating complex, cross-functional initiatives
- Direct experience in customer-facing technical functions (e.g., Professional Services, Technical Consulting), confidently guiding enterprise clients through high-stakes platform transitions
- Demonstrated ability to build strong cross-functional relationships and influence senior engineering and executive leadership, both internally and externally, without direct authority
- An analytical approach to delivery; proficient in tracking metrics, forecasting project lifecycles, and building data-backed delivery tools (e.g., capacity models, workflow automations)
- Familiarity with the observability and monitoring landscape, including open-source standards (e.g., Prometheus, OpenTelemetry, M3)
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