Note: The job is a remote job and is open to candidates in USA. SocialRx is America's leader in healthcare-grade social prescribing, and they are seeking a Chief Operating Officer (COO) to scale their operations as they prepare for significant growth and Series A financing. The COO will be responsible for establishing operational systems, improving care delivery workflows, and ensuring the organization is ready for institutional diligence.
Responsibilities
- Establish KPI rigor and forecasting discipline
- Drive weekly executive cadence and quarterly planning
- Build dashboards that create clarity, not noise
- Eliminate operational chaos and reactive firefighting
- Standardize and scale care delivery workflows
- Improve care team productivity and margin profile
- Build capacity planning models
- Ensure quality and consistency in a distributed care model
- Oversee product roadmap governance
- Partner closely with engineering to ensure delivery reliability
- Align product development with care operations realities
- Increase execution predictability and reduce slippage
- Scale and systematize community partner onboarding
- Improve event data reliability and operational integration
- Ensure supply density supports demand growth
- Upgrade talent where needed
- Clarify decision rights
- Build managers into strong operators
- Create operational readiness for Series A diligence
Skills
- Scaled a behavioral or mental health organization through early growth ($1M–$10M ARR preferred)
- Led 20–50+ person cross-functional teams
- Built operational infrastructure from scratch
- Improved margins in tech-enabled services company
- Worked directly alongside a founder during scale
- Deep experience in mental or behavioral health care operations
- Experience scaling distributed or tech-enabled care delivery models
- Familiarity with clinical quality and compliance environments
- Experience partnering closely with product and engineering teams
- Exposure to healthcare commercialization models (payer, employer, B2B2C), even if not the revenue owner
Company Overview