Note: The job is a remote job and is open to candidates in USA. Brown & Brown is an insurance organization with a specialty insurance business, Arrowhead Specialty. The Chief Operating Officer leads a diverse portfolio of specialty insurance businesses by driving performance, growth, integration, operational excellence, financial management, technology modernization, and leadership development.
Responsibilities
- Business Performance & Execution: Partner with the Division President and profit center leaders to establish priorities, drive business and financial performance, and ensure alignment across the portfolio. Lead execution and accountability for operating plans, growth initiatives, and key business objectives
- Business Integration & Scalable Growth: Lead the integration and ongoing optimization of acquired businesses while preserving the expertise, entrepreneurial culture, and market differentiation that drive their success. Collaborate with profit center leaders to develop growth plans and scalable operating models that support long-term performance
- Financial Planning & Performance Management: Partner with Finance leadership to strengthen planning, forecasting, reporting, and performance measurement across the portfolio. Improve transparency, accountability, and decision-making around business and financial results, including oversight of businesses and structures with underwriting, captive, or balance sheet risk
- Operational Excellence & Execution: Provide oversight of operational performance across the portfolio, working with business leaders to identify improvement opportunities, remove barriers, and strengthen execution. Support consistent operating practices where they add value without disrupting local business strengths
- Growth & Business Development: Identify and evaluate opportunities to expand the division’s capabilities, reach, and growth potential. Support acquisitions, carrier and capacity strategies, strategic partnerships, and new business opportunities that create long-term value
- Carrier, Distribution & Client Relationships: Build strong relationships with capacity providers, distribution partners, and key clients. Leverage Arrowhead’s scale, market relationships, and underwriting discipline to support growth, product innovation, operational efficiency, and profitable underwriting performance across delegated businesses
- Segment Collaboration & Shared Initiatives: Partner closely with Arrowhead Intermediaries and enterprise leaders on shared initiatives, including capacity initiatives, data strategy, broker and distribution strategy, technology enablement, and other priorities that strengthen growth and competitive position
- Technology, Data & Innovation: Partner with business, data, and technology leaders to modernize platforms, improve data quality, expand automation and artificial intelligence, and implement solutions that improve performance, scalability, and business outcomes
- Transformation & Change Management: Lead major change initiatives, including organizational changes, technology implementations, and operating model evolution. Drive alignment, accountability, and execution across the portfolio
- Leadership, Culture & Teammate Development: Foster a high-performance culture rooted in accountability, collaboration, and continuous improvement. Partner with business leaders and Team Resources on organizational design, staffing strategies, succession planning, recruiting, teammate development, performance management, and compensation programs
Skills
- Bachelor's degree required
- Minimum 15 years of progressive leadership experience in insurance, financial services, or related industries, including senior operational, business unit, or enterprise leadership roles
- Demonstrated success leading decentralized organizations with multiple business models, operating companies, or geographic locations while influencing outcomes through collaboration and stakeholder engagement
- Experience integrating acquired businesses and leading large-scale organizational change initiatives while preserving entrepreneurial cultures and local market expertise
- Strong understanding of insurance distribution, delegated authority operations, underwriting, claims administration, reinsurance, captive structures, or other specialty insurance operating models
- Proven ability to quickly learn and adapt to new business models, products, distribution channels, and market segments within a complex and evolving organization
- Demonstrated success driving business performance and achieving financial and operational objectives in complex, multi-business organizations
- Experience partnering effectively with Finance, Technology, Team Resources, Compliance, Legal, and other shared services functions to drive organizational objectives
- MBA or equivalent
Benefits
- Medical/Rx
- Dental
- Vision
- Life Insurance
- Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts and more
Company Overview