Why Join skillspath?
At skillspath, we are on a mission to revolutionize the $50 billion animal health industry by simplifying how veterinary professionals purchase the supplies they need to keep pets healthy across the United States. Our cutting‑edge eCommerce and mobile platforms bring together thousands of vendors, allowing veterinary practices to compare, order, and manage supplies from a single, intuitive interface. With a community of more than 17,000 veterinary hospitals and millions of animal lives touched each year, skillspath is the digital backbone of modern veterinary care.
Founded in the heart of the startup ecosystem and backed by leading venture investors, skillspath blends the agility of a high‑growth tech company with the purpose‑driven focus of the animal‑health sector. We value curiosity, collaboration, and a relentless drive to make the lives of veterinarians—and the pets they care for—better every day.
Position Overview
We are seeking a proactive, empathetic, and tech‑savvy Chat Support Associate to join our fully remote support team. In this role, you will be the first point of contact for skillspath’s vibrant community of veterinary professionals, guiding them through purchasing decisions, troubleshooting platform issues, and ensuring a seamless, delightful experience every time they log in.
This is a full‑time, 100 % remote position based in the United States, with an immediate start date. If you thrive in fast‑paced environments, love solving problems in real time, and are passionate about supporting a mission‑driven community, you’ll feel right at home at skillspath.
Key Responsibilities
- Live Customer Interaction: Respond to user inquiries via live chat, email, and phone with speed, accuracy, and a friendly tone.
- Issue Diagnosis & Resolution: Quickly troubleshoot technical glitches, order‑related questions, and platform navigation challenges, translating complex concepts into clear, actionable guidance.
- Proactive Account Management: Monitor high‑value accounts, flag potential issues before they become problems, and suggest best‑practice workflows.
- Cross‑Functional Collaboration: Relay feature requests, bug reports, and enhancement ideas to Engineering, Product, and Vendor Management teams, acting as the voice of the customer.
- Vendor & Partner Coordination: Liaise with third‑party vendors and industry partners to streamline communication, resolve supply‑chain alerts, and keep the platform’s data current.
- Process Improvement: Identify repetitive support patterns, propose automation or knowledge‑base updates, and help refine internal SOPs to boost efficiency.
- Documentation & Reporting: Maintain detailed logs of interactions, generate weekly metrics reports, and contribute to the creation of self‑service resources for users.
- Community Advocacy: Champion the needs of veterinary professionals, ensuring their feedback directly influences product roadmaps and service enhancements.
Essential Qualifications
- Minimum 1 year of experience in a customer‑facing role, preferably in a SaaS, eCommerce, or health‑tech environment.
- Associate’s degree or higher (2‑year or 4‑year college degree).
- Exceptional written and verbal communication skills; ability to convey technical information in a clear, compassionate manner.
- Demonstrated proficiency with chat platforms (e.g., Intercom, Zendesk, LiveChat) – experience with Intercom is a strong plus.
- Patience, empathy, and a calm demeanor when handling challenging or high‑stress situations.
- Strong multitasking abilities; comfortable managing multiple conversations and tasks simultaneously.
- Self‑starter mindset with a genuine desire to learn, grow, and help customers succeed.
- Positive, “one‑team” attitude and proven collaboration skills across diverse functional groups.
Preferred Qualifications & Nice‑to‑Haves
- Previous experience in a veterinary, animal‑health, or medical‑technology setting.
- Familiarity with eCommerce order‑fulfillment workflows and supply‑chain terminology.
- Exposure to startup environments or fast‑growing tech companies (skillspath‑style culture).
- Basic understanding of API integrations, data synchronization, or platform configuration.
- Experience creating or curating knowledge‑base articles, tutorials, or video demos.
Core Skills & Competencies
- Customer‑Centric Problem Solving: Ability to listen actively, diagnose root causes, and deliver solutions that exceed expectations.
- Technical Literacy: Comfort navigating web‑based dashboards, CRM tools, and ticketing systems; quick learner of new software.
- Communication Excellence: Clear, concise, and friendly writing style; confident speaking voice for phone support.
- Time Management: Prioritization of tasks, adherence to SLAs, and efficient handling of high‑volume chat queues.
- Team Collaboration: Open sharing of insights, willingness to assist teammates, and constructive feedback loops.
- Adaptability: Thrive amid evolving product features, shifting priorities, and rapid scaling.
Career Growth & Learning Opportunities
skillspath invests heavily in the professional development of its people. As a Chat Support Associate, you will have access to:
- Structured onboarding and mentorship programs that pair you with senior support leaders.
- Continuous training on veterinary industry trends, eCommerce best practices, and emerging technologies.
- Opportunities to transition into specialized roles such as Customer Success Manager, Product Analyst, or Support Team Lead.
- Quarterly “skill‑up” workshops covering topics like advanced troubleshooting, data analytics, and communication mastery.
- Internal mobility pathways that encourage cross‑departmental moves—whether you’re interested in product, operations, or sales.
Work Environment & Culture at skillspath
Our culture is built on three pillars: Impact, Innovation, and Inclusion.
- Impact: Every interaction you have directly influences the ability of veterinarians to spend more time caring for animals and less time wrestling with procurement.
- Innovation: We encourage experimentation, celebrate data‑driven decisions, and empower employees to propose bold ideas that shape the platform.
- Inclusion: skillspath is an equal‑opportunity employer. We champion diversity of thought, background, and experience, fostering a workplace where every voice is heard.
Our fully remote model gives you the flexibility to work from anywhere in the United States, while still feeling connected through weekly video huddles, virtual coffee chats, and bi‑annual company retreats that bring the entire team together for fun, learning, and strategic planning.
Compensation, Perks & Benefits
skillspath offers a competitive total‑reward package designed to support your financial, health, and personal well‑being.
- Base Salary: $50,000 – $80,000 USD per year, commensurate with experience and location (Colorado range: $55,000 – $75,000).
- Performance Bonus & Equity: Annual bonus potential and stock‑option grants that align your success with the company’s growth.
- Health Coverage: Comprehensive medical, dental, and vision plans with employer contributions.
- Retirement Savings: Automatic 401(k) matching to help you build long‑term wealth.
- Remote Work Stipend: Home‑office setup allowance, high‑speed internet reimbursement, and ergonomic equipment support.
- Paid Time Off: Open vacation policy—take the time you need when you need it, subject to team coordination.
- Learning & Development: Access to online course libraries, conference sponsorships, and internal knowledge‑share sessions.
- Community Building: Monthly virtual team events, quarterly all‑hands gatherings, and twice‑yearly in‑person retreats at inspiring locations.
- Employee Referral Program: Generous rewards for bringing top talent into the skillspath family.
Application Process & Next Steps
Ready to become a key part of skillspath’s customer‑centric engine? Follow these steps:
- Visit skillspath’s Careers Page and submit your updated resume and a concise cover letter highlighting your chat‑support experience and passion for the veterinary industry.
- Complete a brief online assessment designed to showcase your problem‑solving and communication style.
- Participate in a virtual interview with our Support Team Lead and a member of the People Operations group.
- Receive a personalized offer package, including salary, equity, and benefits details.
We review applications on a rolling basis, so we encourage you to apply as soon as possible. Please note that skillspath does not sponsor work visas at this time.
Safety & Scam Awareness
skillspath takes candidate security seriously. All official job postings are hosted on our verified careers site, LinkedIn, BuiltIn, and Indeed. We will never request personal financial information or ask you to pay any fees during the hiring process. If you receive unsolicited communications claiming to represent skillspath, please report them to our recruiting team immediately.
Commitment to Diversity & Inclusion
skillspath is proud to be an equal‑opportunity employer. We celebrate diversity in all its forms and are dedicated to building a workforce that reflects the communities we serve. Applicants of any race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic are encouraged to apply. If you require accommodations during the interview process, let us know and we will gladly provide the necessary support.
Join Us – Make a Difference Every Day
If you are enthusiastic about delivering world‑class support, love working in a collaborative remote environment, and want to contribute to a purpose‑driven company that is reshaping animal health, we want to hear from you. Apply now and start a rewarding career with skillspath where your impact is measured in healthier pets and happier veterinary teams.
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