Note: The job is a remote job and is open to candidates in USA. RSA Security is a leader in identity and access management, providing secure solutions for organizations worldwide. The Channel Strategy, Operations & Growth Advisor will drive operational excellence across RSA's cybersecurity partner ecosystem, focusing on partner program management, process optimization, and data analysis to enhance partner engagement and revenue growth.
Responsibilities
- Manage the Americas Channel Partner Program to ensure program structure, benefits, and execution align with global strategy
- Oversee partner onboarding, training tracking, and certification management across cybersecurity offerings
- Collaborate with Channel Marketing and Enablement teams to improving partner‑facing processes, communications, and enablement materials
- Manage Partner Program tracking dashboards and provide reporting analysis into the channel landscape
- Maintain and streamline partner data across CRM, PRM, and marketplace systems, ensuring accuracy and compliance
- Manage and triage Salesforce (SFDC) Channel support cases
- Identify and propose process improvements to enhance operational efficiency
- Ensure understanding and application of core channel motions
- Analyze partner performance and marketplace activity to identify trends, risks, and growth opportunities
- Track and report KPIs such as partner pipeline, certification rates, renewals, and tier performance
- Provide analytical insights using Excel/Sheets, CRM data, and BI tools (Salesforce and Power BI preferred)
- Deliver live, partner‑facing presentations, operational updates, and quarterly business review materials
- Collaborate with channel sales and marketing to execute strategic partner GTM initiatives
- Support partner enablement activities, including onboarding readiness, messaging alignment, and content development
- Assist in partner communications, newsletters, and updates for partner portals or PRM systems
- Support partners using cybersecurity solution marketplaces (AWS, Azure, distributor portals)
- Maintain marketplace data accuracy and assist partners with listing, transaction, or operational challenges
- Contribute to the growth of the business across Operational Excellence, Channel Enablement, Channel Segmentation, and Microsoft Marketplace engagement
Skills
- Bachelor's degree in Business, Marketing, Operations, or related field
- 5-7 years of experience in channel operations, sales operations, or partner program management within cybersecurity or technology
- Analytical and reporting expertise with Excel/Sheets, CRM, and BI tools (Salesforce, Power BI)
- Strong organizational, communication, and process‑oriented skills
- Proven ability to create and deliver live training/presentations to internal and external audiences
- Ability to work and communicate effectively in a hybrid environment with global teams
- Self‑motivated with the ability to work independently
- Fluency in Spanish is an advantage
- Experience with multi‑tier channel ecosystems and distribution
- Hands‑on experience with partner enablement or onboarding program development
- Knowledge of cybersecurity sales models, partner incentives, or reseller frameworks
- Familiarity with PRM systems, e‑learning platforms, or partner incentive management tools
- Experience supporting or managing partners via marketplace platforms
- Experience working with Microsoft ISVs
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