Note: The job is a remote job and is open to candidates in USA. Premise Health is seeking a Change Management Program Manager to lead enterprise-scale adoption through change management technology, analytics, and reinforcement campaigns. The role designs personalized change journeys, executes engagement initiatives, measures adoption, and develops reusable enablement capabilities for future transformations.
Responsibilities
- Administer and optimize the change management technology platform, including delivery within Microsoft environments, to enable scalable adoption
- Design and execute personalized change journeys, nudges, and reinforcement campaigns targeted to specific audiences and impacted groups
- Develop audience segmentation and targeting strategies to ensure the right messages and enablement reach the right people at the right time
- Build, track, and report adoption and engagement metrics; develop dashboards and surface behavioral insights to leadership and workstream teams
- Partner with the Senior Change Specialist to align adoption journeys and reinforcement with workstream readiness and change plans
- Design and curate enablement content, training reinforcement, and continuous learning journeys that build user capability and sustain adoption
- Establish feedback mechanisms (e.g., pulse surveys) and translate results into recommendations that improve adoption outcomes
- Support enterprise adoption governance by maintaining measurement frameworks, readiness dashboards, and sustainment reporting
- Build reusable adoption, enablement, and measurement assets that scale across initiatives and strengthen long-term enterprise change capability
Skills
- •Bachelor's degree or equivalent work experience
- •Change management, adoption, or related certification (e.g., Prosci)
- •7+ years** of experience in change adoption, change enablement, digital adoption, communications analytics, or a related discipline
- •Hands-on experience with change management, digital adoption, or engagement platforms and with building adoption or engagement dashboards
- •Familiarity with change management methodologies (e.g., ADKAR, Prosci, Kotter) and adoption measurement practices
- •Strong analytical and data visualization skills, with the ability to translate adoption and engagement data into clear insights and recommendations
- •Proficiency with change management or digital adoption technology and Microsoft collaboration tools
- •Skilled in campaign design, audience targeting, and reinforcement content development
- •Collaborative, detail-oriented, and able to manage multiple campaigns and priorities in a fast-paced transformation environment
- Change management technology or analytics credentials a plus
Benefits
- This is a full time, remote Change Management Program Manager role.
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