Note: The job is a remote job and is open to candidates in USA. Premise Health provides healthcare services to large organizations and their people. The Change Management Program Manager owns enterprise adoption efforts by administering change technology, designing personalized change journeys and reinforcement campaigns, and developing adoption measurement capabilities. The role partners with change management leaders to support readiness, engagement, enablement, and sustained adoption across transformation initiatives.
Responsibilities
- Administer and optimize the change management technology platform, including delivery within Microsoft environments, to enable scalable adoption
- Design and execute personalized change journeys, nudges, and reinforcement campaigns targeted to specific audiences and impacted groups
- Develop audience segmentation and targeting strategies to ensure the right messages and enablement reach the right people at the right time
- Build, track, and report adoption and engagement metrics; develop dashboards and surface behavioral insights to leadership and workstream teams
- Partner with the Senior Change Specialist to align adoption journeys and reinforcement with workstream readiness and change plans
- Design and curate enablement content, training reinforcement, and continuous learning journeys that build user capability and sustain adoption
- Establish feedback mechanisms (e.g., pulse surveys) and translate results into recommendations that improve adoption outcomes
- Support enterprise adoption governance by maintaining measurement frameworks, readiness dashboards, and sustainment reporting
- Build reusable adoption, enablement, and measurement assets that scale across initiatives and strengthen long-term enterprise change capability
Skills
- Bachelor's degree preferred or equivalent work experience
- Change management, adoption, or related certification preferred (e.g., Prosci); change management technology or analytics credentials a plus
- 7+ years of experience in change adoption, change enablement, digital adoption, communications analytics, or a related discipline
- Hands-on experience with change management, digital adoption, or engagement platforms and with building adoption or engagement dashboards
- Familiarity with change management methodologies (e.g., ADKAR, Prosci, Kotter) and adoption measurement practices
- Strong analytical and data visualization skills, with the ability to translate adoption and engagement data into clear insights and recommendations
- Proficiency with change management or digital adoption technology and Microsoft collaboration tools
- Skilled in campaign design, audience targeting, and reinforcement content development
- Collaborative, detail-oriented, and able to manage multiple campaigns and priorities in a fast-paced transformation environment
- Bachelor's degree preferred
- Change management, adoption, or related certification preferred (e.g., Prosci)
Benefits
- This is a full time, remote Change Management Program Manager role.
- Medical, dental, vision, life and disability insurance
- A 401(k) program with company match
- Paid holidays and vacation time
- A company-sponsored wellness program
- EAP
- Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents
- For individuals living in Washington or Colorado: Employees will be included in the company's Open Time Off plan and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year.
- For individuals living in Washington or Colorado: Paid sick leave is satisfied by the paid time off accrual.
Company Overview