Note: The job is a remote job and is open to candidates in USA. The Colorado Department of Human Services delivers health and human services that support the safety, independence, and well-being of Colorado residents. The CBMS Technical Writer develops and maintains navigational documentation and online help content for the Colorado Benefits Management System, while supporting change management, stakeholder readiness, and communications for counties and eligibility sites.
Responsibilities
- Write new, high-quality CBMS Online Help (OLH) articles and update current articles, based on CBMS project requirements
- Interact with program areas, CBMS end users, and vendors to capture project project information to create OLH articles
- Publish new or updated OLH articles to CBMS production and test environments
- Review, edit, and proofread content for OLH articles
- Utilize HyperText Markup Language (HTML) conversion tools
- Identify and coordinate with county contacts, Medical Assistance (MA) and Eligibility Application Partner (EAP) sites, Program area SMEs, and stakeholders to schedule support visits/meetings to navigate the County Dashboards, CBMS Community, Online Help, and EDMS, and communication activities
- Visit counties to help users understand what changes to expect in CBMS, PEAK, Intelligent Character Recognition (ICR), and the Unified County System (UCS)
- Plan and develop change management strategies based on system changes for stakeholders
- Evaluate and ensure user readiness for all system changes
- Identify and manage anticipated and persistent resistance to changes being implemented in CBMS, PEAK, CR, and the UCS
- Review CBMS communications for grammar, spelling, and content sent to the CBMS users
- Assist with the CBMS Liaison inbox, along with other BRC- related tasks when resources are limited
Skills
- Six (6) years of relevant experience in technical writing, systems documentation, change management, systems implementation, business analysis, content management, or a related field, preferably including working in Agile and Waterfall environments. Two (2) years of the experience must include working in CBMS and/or PEAK
- A combination of related education and experience equal to six (6) years, in technical writing, systems documentation, change management, systems implementation, business analysis, content management, or a related field, preferably including working in Agile and Waterfall environments. Two (2) years of the experience must include working in BMS and/or PEAK
- This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position
- Demonstrated ability to clearly articulate, in writing, complicated technical information for non-technical stakeholders
- Demonstrated experience developing online help, user guides, job aids, or knowledge-base content for complex enterprise applications
- Experience with change management and software implementation, including user readiness and stakeholder engagement
- Demonstrated proficiency with Google Suite and Microsoft Office Suite
- Demonstrated proficiency with Confluence, HTML, Dreamweaver, or similar technical documentation and content-management tools
- Demonstrated ability to collaborate with others
- Proven ability to work independently
- Demonstrated ability to manage workload, identify priorities, and pivot as necessary
- Detail oriented
- Relevant years of state service experience
Benefits
- Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplemented Health Savings Account
- Paid life insurance
- Short- and long-term disability coverage
- 11 paid holidays per year plus vacation and sick leave
- State of Colorado Employee BenefitHub Resource Center
- Employee Wellness program
- Excellent work-life programs, such as flexible schedules, training and more
- Remote work arrangements for eligible positions
- Some positions may qualify for the Public Service Loan Forgiveness Program
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