Note: The job is a remote job and is open to candidates in USA. Cartus provides global talent mobility and corporate relocation services. The Consultant EVIP Signature Experience Specialist serves as the strategic owner and project manager for senior-level and executive relocations, delivering highly customized support while coordinating clients, suppliers, and cross-functional teams.
Responsibilities
- Serve as the primary point of accountability and strategic advisor for executive relocations
- Independently manage the full relocation lifecycle
- Deliver a white-glove, highly personalized experience
- Maintain a reduced, curated caseload for exceptional service quality
- Act as project manager (timelines, risks, deliverables)
- Lead cross-functional teams and suppliers
- Proactively resolve issues and mitigate risks
- Streamline processes to reduce client effort
- Build trusted advisor relationships with executive clients
- Provide 24/7 accessibility and guidance
- Simplify complex processes into executive-ready insights
- Lead needs assessments and policy navigation
- Orchestrate supplier performance and accountability
- Conduct regular touchpoints to ensure alignment
- Eliminate duplication and enhance coordination
- Strengthen internal and external partnerships
- Demonstrate expertise in global mobility and services
- Identify value-added opportunities and cross-selling
- Contribute to continuous improvement initiatives
- Participate in strategic projects and client presentations
- Ensure data accuracy and system integrity
- Track and communicate policy updates
- Support reporting with timely, accurate inputs
- Manage multiple high-priority relocations
Skills
- * Proven ability to exceed high-touch executive expectations
- * Advanced project management and independent ownership
- * Strong executive presence and communication skills
- * Strategic thinking and decision-making ability
- * High accountability with minimal oversight
- * Cross-functional leadership and influence
- * Strong organization and attention to detail
- * Cultural awareness and global mindset
- * Proactive, innovative, and resourceful
- * High discretion and emotional intelligence
- * 2+ years of international relocation experience
- * Ability to provide 24/7 support
- * Bachelor's degree or 5+ years of experience in relocation, mobility, or a client-focused service environment
- * Strong commitment to accuracy, process discipline, and data integrity across all aspects of work
- * Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment
- * Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients
- * Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences
- * Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority
Benefits
- Remote work arrangement
Company Overview