Note: The job is a remote job and is open to candidates in USA. ICF is a global advisory and technology services provider supporting complex challenges through expertise and technology. The Care Administrator will centrally coordinate, oversee, and manage clinical and programmatic functions for a Prevention of Sexual Abuse project, ensuring compliant, consistent, and strategically aligned service delivery. The role includes program management, multidisciplinary team coordination, quality assurance, performance monitoring, reporting, and stakeholder communication.
Responsibilities
- Serve as the single point of contact for the client, ensuring clear, timely, and coordinated communication across all functional areas
- Provide overall program management, including planning, coordination, and execution of all assignments and deliverables
- Coordinate deployment of SMEs and clinical staff, ensuring appropriate resource allocation to meet project needs
- Oversee quality assurance and quality control processes to ensure all work products meet contractual, regulatory, and PSA requirements
- Monitor program performance, identify risks, and implement corrective actions to ensure compliance and service quality
- Maintain a comprehensive, “big picture” view of all program activities, ensuring alignment across clinical, inspection, training, and technical assistance functions
- Coordinate across multidisciplinary teams to ensure integrated service delivery and consistent application of standards
- Develop and maintain program management tools, schedules, and reporting mechanisms
- Lead internal and external briefings, status updates, and performance reviews
- Ensure all activities align with ORR policies, statutory requirements, and prevention-focused objectives
- Identify and recommend strategies to streamline workflow, improve practices, and create efficiencies and enhanced quality
Skills
- Master's degree in public administration, social services, health, education, nursing, or related field
- Minimum of 5 years' experience managing complex federal programs, including multidisciplinary teams
- Demonstrated expertise in program oversight, quality assurance, and performance management
- Minimum of 7 years' experience managing teams in a congregate care environment
- Strong leadership, organizational, and communication skills with the ability to manage competing priorities
- Must be able to obtain and maintain a Public Trust Clearance
- Ability to promote and contribute to an equitable and inclusive organizational culture and environment
- Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs
- Excellent verbal, interpersonal and written communication skills
- Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy
- Knowledge of migrant/refugee issues, particularly related to children
- Experience working for a refugee program
- Prior work experience in a consulting environment
Company Overview
Company H1B Sponsorship