[Remote] Call Center Supervisor

Note: The job is a remote job and is open to candidates in USA. Datavant is hiring a Call Center Supervisor to oversee call center associates and functions supporting the quality of HealthPort services and company profitability. The role trains customer service associates, develops and implements policies and procedures, and manages service efficiency, performance, and customer satisfaction. Responsibilities • Plan, prepare, and devise work schedules, according to budget, call volume and production needs • Assess all aspects of the current customer service model for potential opportunities for service efficiencies and quality enhancements • Assist with appraising performance, addressing complaints and resolving problems • Ensures each associate in call center has the skills and knowledge necessary to provide excellent consumer service • Manage difficult customer situations and solicit customer feedback for process improvement • Track incoming and outgoing calls in order to provide data to upper management, allowing for implementation of necessary changes • Develop short and long term strategies to improve morale • Monitor individual and department results to address potential productivity and customer concerns • Assist with development and implementation of other programs that benefit the organization and its customers • Communicate with management regarding creative concepts and objectives, which may benefit the company Skills • Must have at least 2 years supervisory or management experience in a call center or customer oriented environment • Experience with Microsoft Office Suite or similar tools • Proven organizational skills • Effective verbal, written and interpersonal communication skills • Ability to work with others and be extremely team oriented • Ability to sustain continuous pressure, withstand conflicting requirements • Proficient time management, problem solving and analytical skills • Must be able to work effectively in a fast paced environment • Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers • Bachelor's degree or equivalent experience OR an Associate's degree and 4 years supervisory or management experience in a call center or customer oriented environment • This job is not eligible for employment sponsorship • Preferably with a mid to large customer service team Benefits • Remote work Company Overview • Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. It was founded in 2014, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is https://datavant.com.