Note: The job is a remote job and is open to candidates in USA. Niktor LLC is seeking a Customer Service/Call Center Representative to work from home. The role involves answering customer inquiries, documenting calls, forwarding calls, and processing customer requests using established communication methods and support technologies.
Responsibilities
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel
- Records call on account history record with results of the inquiry; initiates required confirmation
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision
Skills
- High school diploma or G.E.D
- Zero or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
- Basic business and analytical problem-solving skills
- Basic communication skills
- Ability to follow oral and written directions
Benefits
- Work from home position
Company Overview
Company H1B Sponsorship