Note: The job is a remote job and is open to candidates in USA. Abacus Service Corporation is seeking a Call Center Customer Service Representative to support a leading retail brand's customer experience. The role provides assistance across multiple communication channels, resolves customer issues, and helps maintain productivity and quality standards.
Responsibilities
- Provide high-quality support via phone, chat, email, social media, and mail
- Resolve customer issues using department resources and expertise
- Act as a positive role model and support company objectives
- Ensure productivity and quality standards are met
- Collaborate effectively in a team environment
Skills
- * Ability to produce professional written correspondence
- * Basic math skills
- * Customer service orientation
- * Intermediate PC knowledge, proficient with Microsoft Office
- * Strong English comprehension and command of grammar
- * High School diploma or equivalent (preferred)
- * Previous experience in a customer contact position
- * Experience with Luxottica Retail store/field
Benefits
- Remote work arrangement
- Equipment pickup from the office for local candidates
- Professional growth opportunities
Company Overview