Note: The job is a remote job and is open to candidates in USA. GeBBS Consulting is a healthcare technology and consulting partner serving health plans, hospitals, and healthcare software firms. The Cactus / symplr Administrator will administer and configure provider credentialing applications, manage security and user access, troubleshoot production issues, support integrations and reporting, and coordinate system enhancements with Credentialing Operations, IT, and symplr support.
Responsibilities
- Administer the Cactus and symplr credentialing applications
- Serve as the primary application administrator for day-to-day system support
- Configure application settings to meet business and operational requirements
- Maintain application documentation and configuration standards
- Create, modify, and terminate user accounts
- Configure and maintain security roles and user groups
- Manage role-based permissions and access requests
- Partner with Credentialing leadership to ensure appropriate security access
- Remediating system outages affecting multiple or all users
- Issue reporting
- Troubleshoot:
- User access issues
- Application errors
- Workflow issues
- Module functionality
- Production incidents
- Coordinate issue resolution with internal IT teams and symplr support as needed
- Configure and maintain:
- Provider profiles
- User-defined fields
- Reference lists and dropdown values
- Forms
- Reports and queries
- Develop and modify operational reports and queries
- Support recurring and ad hoc reporting requests
- Maintain scheduled report execution
- Packets and document bundles
- Report Scheduler jobs
- Support ongoing configuration requests from Credentialing Operations
- Integrations
- Support and monitor application integrations including:
- CAQH
- NPDB
- ABMS
- Interface Monitor
- Monitoring interface processing
- Troubleshooting failed imports
- Support application upgrades and patches
- Perform environment refreshes and database restores as needed
- Validate system functionality following maintenance activities
- Maintain system configurations across environments
Skills
- 5+ years of experience administering Cactus in a healthcare environment
- Experience configuring provider credentialing applications
- Experience with security administration
- Experience with user groups and permissions
- Experience with forms and field configuration
- Experience with reports and queries
- Experience supporting production healthcare applications
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder management skills
- Ability to work independently in a remote environment
- Experience with symplr Payer or other symplr credentialing solutions
- Experience supporting provider credentialing operations
- Knowledge of CAQH, NPDB, and ABMS
- Healthcare payer or managed care experience
- Experience supporting application upgrades and vendor-managed SaaS platforms
- Experience with SQL
Benefits
- Remote work environment
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