Note: The job is a remote job and is open to candidates in USA. Smart IT Frame LLC is a staffing company connecting talent with organizations across the United States. The Business Support Analyst will perform data analysis, validation, reconciliation, reporting, ticket management, and cross-functional coordination while maintaining accurate documentation and meeting operational deadlines.
Responsibilities
- Perform data analysis, validation, reconciliation, and quality checks using advanced Excel
- Create and maintain reports using Pivot Tables, VLOOKUP/XLOOKUP, formulas, and data analysis techniques
- Manage and track tickets, work requests, action items, and operational tasks
- Coordinate with cross-functional teams to gather information and resolve data or workflow issues
- Monitor work requests and provide timely status updates
- Identify data discrepancies and support root-cause analysis and resolution
- Maintain accurate documentation, SOPs, process workflows, and status reports
- Manage multiple priorities and ensure deadlines are consistently met
- Support project coordination, operational reporting, and administrative activities
- Communicate findings, issues, and recommendations clearly to stakeholders
Skills
- ✔ Advanced proficiency in Microsoft Excel
- ✔ Strong analytical and problem-solving skills
- ✔ Experience with data analysis and data validation
- ✔ Excellent organizational and time-management skills
- ✔ Strong written and verbal communication skills
- ✔ Ability to work independently and collaborate with cross-functional teams
- ✔ Strong attention to detail and commitment to data quality
- • Jira
- • ServiceNow
- • Azure DevOps
- • Zendesk or similar ticketing platforms
- • Basic SQL / SQL query writing
- • SOP and process documentation
- • Operational workflow documentation
- • Project coordination and status reporting
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship