Note: The job is a remote job and is open to candidates in USA. Turnberry Solutions is seeking a Business Systems and Reporting Analyst to support data-informed decision-making, business process improvement, and the effective use of systems across the organization. This role will serve as a bridge between business stakeholders and technical teams, owning operational and executive reporting, gathering business requirements, and providing support for Salesforce and related applications.
Responsibilities
- Develop, maintain, and distribute recurring executive, operational, sales, and recruiting reports
- Build and enhance reports and dashboards using Salesforce, Microsoft Excel, and other approved reporting tools
- Respond to prioritized ad hoc reporting and analysis requests from business and executive stakeholders
- Analyze operational data to identify trends, risks, inconsistencies, and opportunities for improvement
- Validate the accuracy and completeness of reporting outputs
- Investigate data discrepancies and coordinate corrective action with the appropriate business or technical teams
- Help document and standardize definitions for key business metrics and reporting fields
- Partner with stakeholders to understand business needs, process challenges, and desired outcomes
- Gather, document, and validate business, functional, reporting, and system requirements
- Translate stakeholder needs into clear user stories, Jira tickets, requirements documentation, and acceptance criteria
- Document current-state and future-state processes
- Identify opportunities to simplify workflows, improve data quality, reduce manual effort, and strengthen operational controls
- Facilitate stakeholder discussions and help drive alignment on proposed process or system changes
- Track requirements, decisions, dependencies, and open issues through completion
- Provide first-level support for Salesforce, Bullhorn for Salesforce, and other assigned business applications
- Troubleshoot user access, reporting, workflow, data, and system-related questions
- Monitor assigned support queues and resolve issues within the Analyst’s level of access and expertise
- Escalate issues requiring advanced configuration, development, or vendor support
- Identify recurring support issues and recommend improvements to processes, training, or system functionality
- Maintain documentation, reference materials, and frequently asked questions for common system processes
- Develop test scenarios and perform user acceptance testing and regression testing for system enhancements
- Confirm that proposed solutions meet documented business requirements
- Coordinate testing activities with business users, system administrators, and development resources
- Document defects, track remediation, and validate fixes
- Support rollout planning, user communications, training, and post-launch support
- Monitor adoption and identify opportunities for additional training or process refinement
- Maintain and organize enhancement requests and backlogs for assigned internal tools and processes
- Support business owners with prioritization by evaluating business need, impact, urgency, and dependencies
- Coordinate requirements, stakeholder feedback, testing, and release readiness
- Partner with internal development teams and external system-support resources to track enhancements through completion
- Support reporting on adoption, usage, issues, and business outcomes following implementation
- Participate in cross-functional projects involving reporting, systems, process improvement, or operational transformation
- Provide business analysis, data validation, testing, documentation, and implementation support as needed
- Assist with the development and delivery of system and process training
- Serve as a resource to business teams navigating changes to systems, processes, or reporting
Skills
- Bachelor's degree in Business, Information Systems, Data Analytics, Finance, Operations, related field, or equivalent professional experience
- Three or more years of experience in business analysis, business systems, reporting, operations analysis, or a similar role
- Experience gathering and documenting business and system requirements
- Experience developing reports, dashboards, and business analyses
- Strong proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and data analysis
- Experience working with a CRM, applicant tracking system, enterprise platform, or similar business application
- Experience performing user acceptance testing and documenting defects or system issues
- Strong written and verbal communication skills
- Ability to communicate effectively with both business stakeholders and technical resources
- Strong organizational skills and the ability to manage multiple priorities, requests, and deadlines
- Demonstrated problem-solving skills and attention to detail
- Experience with Salesforce Sales Cloud and Bullhorn for Salesforce
- Experience creating Salesforce reports and dashboards
- Experience with Jira, Jira Service Management, and Confluence
- Experience supporting Sales, Recruiting, Revenue Operations, Professional Services, or Consulting organizations
- Experience with process mapping and workflow documentation
- Experience supporting internally developed applications or automation tools
- Familiarity with artificial intelligence tools used for analysis, documentation, or process improvement
- Experience supporting executive-level reporting
- Familiarity with data governance, data dictionaries, or standardized metric definitions
Benefits
- Comprehensive healthcare package (medical, dental, vision)
- Disability and group term life insurance
- Health and flexible spending accounts
- A utilization bonus
- 401(k) with match
- Flexible time off for salaried employees
- Parental leave for salaried employees
- Flexible work arrangements (all benefits are subject to eligibility requirements)
Company Overview
Company H1B Sponsorship