Note: The job is a remote job and is open to candidates in USA. Lumen Solutions Group Inc. is a technology consulting services company providing business and IT consulting support. The Business Process Management Consultant will support a government programs migration to the Facets platform by analyzing, improving, and documenting enterprise-wide processes within healthcare insurance operations. The role will engage stakeholders, identify process gaps, develop workflow documentation, and support operational transformation.
Responsibilities
- Discover and analyze current-state business processes across healthcare insurance operations
- Design and document end-to-end business workflows and processes
- Perform current-state and future-state process analysis
- Identify process gaps, inefficiencies, dependencies, and opportunities for improvement
- Recommend practical process improvement and optimization strategies
- Develop enterprise-level process maps, workflow diagrams, and supporting documentation
- Facilitate discussions and working sessions with stakeholders across multiple business functions
- Gather and analyze business requirements related to process changes and transformation initiatives
- Connect processes across functional areas and identify cross-functional impacts
- Collaborate with business and operational teams to establish consistent process definitions
- Communicate complex processes clearly to both business and technical stakeholders
- Independently manage assigned process analysis and documentation activities with minimal supervision
Skills
- 10+ years of overall professional experience
- 4-6+ years of experience specifically as a Business Process Consultant, Business Architect, or similar process-focused role
- Strong enterprise-level Business Process Management (BPM) experience
- Demonstrated experience with process discovery, definition, documentation, mapping, and improvement
- Strong experience creating end-to-end process documentation and workflow maps
- Healthcare Insurance / Health Insurance experience is mandatory
- Experience working across multiple business departments and functional areas
- Ability to independently facilitate discussions with business stakeholders and subject-matter experts
- Strong analytical, problem-solving, communication, and consulting skills
- Ability to understand complex business operations and translate them into structured processes
Benefits
- Remote work arrangement
Company Overview