Note: The job is a remote job and is open to candidates in USA. Enlyte provides technology, clinical expertise, and services that support recovery after workplace injuries and auto accidents. The Business Process Analyst 2 manages customer accounts, master data, billing configurations, and revenue recognition processes, while supporting implementations, contract interpretation, data analysis, reporting, and cross-functional process improvements.
Responsibilities
- Configure and onboard customers in billing systems accurately and on time
- Review and interpret customer contracts to determine billing requirements, services, and rates
- Analyze CPI increases and update customer rates accordingly
- Help ensure customers are not overbilled, underbilled, or missing contracted services
- Collaborate with Client Service Managers, IT, Product, Billing, senior management, and other business partners to resolve client issues, billing data requests, onboarding needs, and escalations
- Manage multiple customer implementations and shifting priorities at the same time
- Participate in cross-functional meetings, answer questions, identify missing information, and follow up with the appropriate partners
- Source, reconcile, and analyze data from multiple systems to resolve revenue reporting variances, confirm billing and data-file accuracy, identify trends, and recommend process improvements
- Set up and maintain accurate client accounts and customer master data across Salesforce, NetSuite, ECB, and other billing and revenue recognition systems
- Perform or assist with billing processes and payment reconciliation across product offerings and transaction types
- Support recurring and ad hoc customer and billing reporting by compiling data, reporting results, and investigating and explaining variances
- Participate in or lead client-facing calls with a professional, solutions-oriented approach
- Partner with IT on the migration of billing processes to a new proprietary cloud billing system
- Support ad hoc projects across enterprise-wide Order-to-Cash functions
- Take ownership of assigned work while escalating questions or roadblocks when support is needed
- Become comfortable working in Salesforce, NetSuite, ECB, and the team’s other core systems
- Build an understanding of customer contracts and how their terms translate into billing configurations
- Contribute confidently in cross-functional meetings and know how to find the information needed to move work forward
- Manage customer implementations and rate updates with increasing independence and accuracy
Skills
- Bachelor's degree
- 5 years of experience in data analysis, billing, and/or accounts receivable
- Experience working with billing processes, financial data, healthcare data, or other data-intensive environments
- Advanced Microsoft Excel skills
- Ability to read and interpret contracts and translate requirements into accurate system configurations
- Excellent critical and strategic thinking skills, including the ability to evaluate multiple components of an issue, reconcile different datasets, identify trends, and reach sound conclusions
- Excellent verbal and written communication skills, with the ability to present and explain complex information clearly
- Strong organizational and time management skills, with the ability to prioritize competing requests and manage several projects
- Ability to work independently and collaboratively as part of a team
- Ability to own processes, identify opportunities, and drive improvements
- Experience with Power Query, Salesforce, NetSuite, and SQL is a plus
Benefits
- Medical
- Dental
- Vision
- Health Savings Accounts / Flexible Spending Accounts
- Life and AD&D Insurance
- 401(k)
- Tuition Reimbursement
- An array of resources that encourage a lifetime of healthier living
- This is a remote role with flexible regular business hours
- Training will combine live Microsoft Teams sessions, screen sharing, hands-on practice, and peer support, with the approach adapted to how you learn best.
Company Overview