Note: The job is a remote job and is open to candidates in USA. Dexian is recruiting a Business Process Analyst to support a Forms Governance team’s process improvement and knowledge documentation initiatives. The role evaluates intake and work-tracking processes, documents workflows and operational knowledge, and recommends practical process and technology improvements.
Responsibilities
- Conduct stakeholder interviews and working sessions with Forms Governance Analysts to understand existing business processes, workflows, and operational requirements
- Assess and document current-state processes related to request intake and work tracking
- Develop process maps, workflow diagrams, and supporting documentation using Microsoft Visio or similar tools
- Capture institutional knowledge from experienced team members, including step-by-step procedures, business rules, prioritization criteria, routing decisions, approval requirements, exceptions, and key deadlines
- Conduct recorded process walkthroughs, review transcripts, and develop draft procedures for stakeholder validation
- Identify inefficiencies, redundant activities, manual data entry, and opportunities to simplify existing workflows
- Evaluate potential process and technology improvements, including opportunities to streamline intake and work tracking through Jira or other suitable tools
- Develop recommendations for process optimization and automation, including potential costs, benefits, and implementation considerations
- Collaborate with senior team members and leadership to validate findings and design improved business processes
- Organize and maintain process documentation in a centralized, shared location to support knowledge transfer and ongoing maintenance
- Prioritize high-risk knowledge documentation and establish a plan for completing and maintaining remaining procedures
- Present findings and recommendations to leadership in a clear, structured, and actionable manner
Skills
- Approximately 3–5 years of experience in business analysis, business process analysis, or a related role
- Strong experience in requirements gathering, stakeholder interviews, and business process documentation
- Hands-on experience with process mapping and workflow diagrams using Microsoft Visio or comparable tools
- Demonstrated ability to analyze current-state processes, identify gaps, and recommend process improvements
- Excellent written and verbal communication skills, including the ability to ask probing questions and clarify complex business processes
- Experience documenting business rules, standard operating procedures (SOPs), workflows, and decision-making processes
- Strong analytical, organizational, and problem-solving skills
- Ability to work independently, manage priorities, and deliver high-quality documentation with minimal supervision
- Experience with Jira, work tracking, request intake management, or workflow management tools
- Exposure to workflow automation, business process optimization, or operational efficiency initiatives
- Experience with project planning or process documentation tools
- Familiarity with Teams recordings, transcript-based documentation, and collaborative document repositories such as SharePoint
- Experience working with governance, compliance, legal, insurance, financial services, or other regulated business functions is beneficial
Benefits
- Remote work
Company Overview
Company H1B Sponsorship