Note: The job is a remote job and is open to candidates in USA. MillenniumSoft Inc is a Medical Device Company seeking a Business Operations Project Manager for a 3-6 month engagement. The role involves assessing current state Content Management for Global Customer Services and providing recommendations to enhance Knowledge Management strategy, focusing on transformational process improvements and innovation.
Responsibilities
- Identify, design, and lead multiple strategic and continuous improvements mapping projects
- Facilitate process mapping activities to understand current and ideal states, and conduct gap analyses and provide recommendations to drive transformation
- Project management of initiatives and implementation of monitor and control plans
- Lead scoping, research, business case creation, and prioritization to create roadmaps & milestones with stakeholders, and constructively challenges to reduce complexity and establish scope
- Use data insights, industry trends and discoveries, and process knowledge and critical thinking to identify and validate process improvement opportunities and set transformation vision
- Facilitate risk / benefits assessments, providing consultation to leadership for strategic planning
- Analyze quantitative and qualitative data to recommend insights and solutions to leadership & executive teams on strategic directions
- Lead and mentor others on facilitating process design and strategic transformation initiatives
- Drive creation of adoption and execution strategies, inclusive of needs / audience based communications and change management plans, project review meetings, and action item delegation and tracking
- Partner with key team members and stakeholders to ensure timely and successful project completion to meet identified goals, controlling scope and expectations across the project / program / portfolio
- Develop and lead presentations that deliver succinct/concise recommendations to the management and executive leadership team, providing recommendations with clear rationale & justifications
- Proactively identify long term strategy for initiative ownership and adoption within the business
- Able to quickly corral and maintain focus in a rapidly changing environment, and can produce plans flexible to meet changing business needs in targeted timeframes
- Lead / Conduct analyses to provide strategic recommendations on KPIs and targets to drive business performance and drive execution of process improvements to meet performance and experience targets
- Lead / Conduct data driven deep dives to understand data trends, root causes, and create actionable recommendations and plans to address to improve performance and scalability
- Identify and monitor key measures to ensure project success and prepares project team and executive level project status reports
- Identify methodologies to measure and track key performance indictors in alignment with industry standard
- Benchmark business performance to industry averages, and create data driven plans to drive evolution
- Timely completion of internal company documentation
- Timely completion of any Company or Department required training
- Mentor colleagues on best practices for process design, facilitation, industry trends, and initiative management
- Performs other duties as assigned
Skills
- Bachelors required
- 5+ of experience in process improvement, operational excellence, and / or strategic analytics functions
- 3+ years experience leading continuous improvement and transformation initiatives cross-functionally in an iterative, fast paced environment
- Advanced analytical competency in analyzing large, complex data sets and producing visualizations using tools such as Tableau, Salesforce, Power BI, and SQL
- Specific prior knowledge and experience with Professional Services and Business Operations, or related functional process improvements and system implementations
- Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
- Strong analytical, problem-solving, verbal, listening and interpersonal skills
- Excellent Verbal, Written and Communication Skills
- Strong leadership, group facilitation, and project management skills
- Experience with complex technology implementations
- MBA highly preferred
- Project Management Professional (PMP) and/or Lean Six Sigma training preferred
Company Overview