Note: The job is a remote job and is open to candidates in USA. Lob is transforming how businesses use direct mail through technology, logistics, and fulfillment solutions. The Business Operations Manager will lead ambiguous, cross-functional programs across teams, redesign operational workflows, produce data-driven analysis, communicate with leadership, and support company-wide operating activities.
Responsibilities
- Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date
- Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and escalate with judgment when a dependency stalls
- Identify operational workflows spanning multiple teams and systems, quantify the cost of the current state, and design and implement the consolidated or automated replacement
- Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling
- Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff
- Prepare and deliver program reviews and status updates for the leadership team, including recommendations and the reasoning behind them
- Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites
Skills
- Strong skills scoping ambiguous work, sequencing dependencies, and holding owners to dates across multiple organizations at once — you deliver outcomes through people who don't report to you
- Excellent verbal and written communication
- You can present to and hold a position with a leadership team, and you're equally willing to do the unglamorous recurring work
- Fluency sufficient to reach a defensible number independently, with healthy skepticism toward convenient ones
- Familiarity with BI/data warehouse tooling and AI-assisted analysis expected; SQL helpful but not required
- Curiosity and initiative — you identify work that hasn't been assigned and go pursue it
- Ability to operate well in a fast-paced environment with shifting priorities and incomplete information
- 4-7 years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain
- Bachelor's degree required
- A demonstrated cross-functional outcome with a measurable result — you can speak specifically to what was broken, what changed, who had to agree, and what improved
- Background in B2B SaaS, marketplace, logistics, or another operationally intensive business
Benefits
- Variable compensation of $30,000 - $35,000
- RSUs
- Remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA
Company Overview
Company H1B Sponsorship