Note: The job is a remote job and is open to candidates in USA. OuterSignal is building a customer intelligence platform for commerce brands. The Business Operations Manager will support the VP of Operations by managing cross-functional operations across HR, finance, administration, compliance, reporting, and enterprise trust, while leading priority projects and building AI-powered automations.
Responsibilities
- Serve as a flexible operator across the company's most important operational priorities as they emerge, and own each workstream end to end — define the scope, build the plan, execute, and report the outcome with minimal oversight
- Find the repetitive work across operations and automate it with AI tools, scripts, or no-code platforms. Build internal tools that change how the team works — we'd rather you build the thing than do the thing twice
- Own the agreements that make things official — draft, route, and track offer letters, contractor and vendor agreements, NDAs, and amendments through e-signature, and keep the executed records findable
- Own onboarding and offboarding end to end, so a new hire's first week feels like they joined a company that has its act together
- Help us hire the world-class team. You'll be involved in cross-functional interviews and applicant tracking
- Own basic payroll and benefits administration, keep the HRIS accurate, and coordinate with our part-time HR resource where gaps exist. Bonus points if you've worked in Rippling before
- Keep the rhythm of the business — run the operating cadence, capture decisions, chase every action item to done, and support all-hands and offsites
- Define the operational metrics that matter and build the dashboards and reporting cadences in Notion that give leadership real-time visibility
- Reconcile the numbers across our systems so the company makes decisions from one version of the truth, and propose the fix wherever a process is breaking down
- Own the security questionnaires, vendor reviews, and data processing agreements that unblock our largest enterprise deals, and drive our SOC 2 certification — auditor, evidence, and schedule
Skills
- The role is fully remote, open to candidates anywhere in the US, with substantial overlap with Eastern hours
- Have 3+ years in a generalist operations role, business operations, strategy and operations, or program management — ideally at a fast-scaling or early-stage company
- Have owned ambiguous projects end to end with minimal supervision, and move seamlessly between strategy and execution
- Use AI tools hands-on to make yourself and your team faster — and can show us what you've built
- Are analytical: comfortable building a metrics framework and a dashboard, then using both to drive a decision
- Write clearly and directly, and collaborate easily across Engineering, Finance, Sales, and customer-facing teams
- Bonus, none required: people ops experience, SOC 2 or security questionnaire work, e-commerce or SaaS exposure
Benefits
- The role is fully remote, open to candidates anywhere in the US.
- Meaningful equity in a venture-backed company defining a new SaaS category, at a stage where your work materially shapes the trajectory.
- Exposure to nearly every part of the business — compliance, hiring, reporting, and company planning — in a single seat.
- Work directly with the VP of Operations, with a clear path to owning an operational area of the company outright.
Company Overview