Note: The job is a remote job and is open to candidates in USA. Zaya Care is a venture-backed healthcare startup building infrastructure for independent specialty practices to improve preventive and restorative care. The Business Operations Lead will serve as the operational backbone of the company, overseeing finance, HR operations, compliance, special projects, reporting, and cross-functional processes.
Responsibilities
- Oversee finance operations between Zaya Care and our medical PCs, including practice payouts, ensuring accuracy and timeliness
- Support leadership with recurring reporting and KPI tracking
- Oversee all tax and compliance topics across our several entities
- Keep a pulse on the business and its trajectory to proactively identify where things will break, building scalable processes to get ahead of it
- Lead special projects, including overseeing our MSO / PC operations to help us enter new states and remain compliant in existing ones
- Own the most complex cross-functional issues, serving as the escalation point when things stall
- Dig into data to answer open business questions, surface insights, and turn analysis into clear recommendations
- Own the interviewing and hiring logistics, coordinating with hiring managers to keep candidates moving through the pipeline
- Run onboarding and offboarding, ensuring new hires have what they need on day one and departures are handled smoothly and compliantly
- Support employee experience and culture initiatives, including team events, onboarding rituals, and company-wide moments
- Maintain and evolve HR policies and the employee handbook as the company grows
- Manage IT and vendor operations, including tool procurement, access, and renewals
Skills
- 5+ years of experience in a high-performance environment such as investment banking, management consulting, a public tech company, or a venture-backed startup
- At least 1 year of experience working in the US healthcare industry, with strong preference for candidates who have worked in MSO / PC operations
- Highly organized and detail-oriented, with the ability to manage multiple workstreams (people, finance, admin, compliance) without dropping the ball
- Comfortable with numbers: you can build and maintain accurate financial models, reporting, payout calculations, and KPI dashboards
- Strong written and verbal communication skills, with the ability to work directly with employees on sensitive HR topics
- Discreet and trustworthy: you'll regularly handle confidential HR, financial, and compliance information
- You operate with little direction and can make assumptions and decisions to help move things forward independently
- Authorized to work in the US
- Strong preference for candidates based in New York
Benefits
- Equity and growth opportunities
- Medical, dental and vision insurance
- Remote-first with in-person meetups and paid travel for company onsites
- Unlimited PTO and a company-wide winter holiday week
- Early-stage impact: join at Seed and help shape the company from the ground up
Company Overview