Note: The job is a remote job and is open to candidates in USA. ICONMA is a staffing and professional services company seeking a resourceful Business Operations Lead to streamline operations across recruiting, delivery, onboarding, compliance, payroll, accounting, MSP/VMS, and client operations. The role will identify inefficiencies, improve processes, analyze reports, coordinate cross-functional initiatives, support marketing communications, and integrate AI tools to enhance productivity.
Responsibilities
- Partner with recruiting, delivery, onboarding, compliance, payroll, accounting, and client operations teams to identify inefficiencies and streamline day-to-day workflows
- Document and improve standard operating procedures across departments to build a more consistent, scalable operating model
- Pull and analyze reports from various BI tools to surface trends and support data-driven decision-making across teams
- Support ad hoc projects and initiatives spanning workforce analytics, process improvement, and cross-departmental coordination
- Assist with recruiting operational workflows including data entry, process documentation, and internal coordination
- Support onboarding processes for new hires and consultants, helping ensure a smooth handoff between recruiting, delivery, and client operations
- Work within Vendor Management Systems (VMS) and MSP platforms to support recruiting and delivery teams
- Support compliance-related documentation, tracking, and process adherence across the organization
- Help maintain clean, accurate data and documentation across systems to support audits and compliance reviews
- Support client operations by coordinating across MSP/VMS platforms, helping ensure smooth submission, onboarding, and reporting processes
- Manage and execute the monthly Social Media Content Calendar across LinkedIn, Instagram, and other active channels
- Design and publish weekly Hot Jobs graphics, holiday campaigns, and employee recognition content
- Support the monthly corporate newsletter and other internal and external branded materials as needed
- Collaborate with HR and leadership on workforce communication and engagement initiatives
- Create anniversary certificates, award recognition materials, and culture-focused visuals
- Design internal assets such as digital backgrounds, announcement graphics, and event materials
- Prepare swag, and material for events, including conferences, career fairs, and client drop offs
- Actively integrate Claude and other AI tools into daily workflows to accelerate research, drafting, and data summarization across departments
- Use AI-assisted tools to streamline repetitive tasks such as report summaries, documentation, and first-draft copy
- Help identify and implement new AI-driven efficiencies across teams as tools and capabilities evolve
Skills
- 5+ years of experience in staffing, staffing operations, or a related industry, strongly preferred
- Exposure to recruiting, delivery, onboarding, compliance, payroll, accounting, or client operations functions within a staffing or professional services environment
- Familiarity with VMS/MSP platforms (Beeline, Fieldglass, Coupa, etc.) and/or BI/reporting tools (Power BI, Tableau, or similar)
- Demonstrated experience using AI tools (Claude, ChatGPT, Copilot, or similar) in a professional workflow
- Highly organized and self-directed, with a track record of taking ownership of initiatives and following them through to completion
- Comfortable working across multiple functions and adapting to shifting priorities with a positive, can-do attitude
- Strong writing, editing, and communication skills
- Experience using Canva and Microsoft Office Suite, especially PowerPoint; Adobe Creative Suite experience a plus
- Experience with social media management platforms (Hootsuite, Buffer, Sprout Social, or similar) a plus
- CRM experience (Salesforce, HubSpot, or similar) a plus
- Bachelor's degree in business, or a related field preferred
- Equivalent professional experience in staffing, operations, or a related field will be considered
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