Note: The job is a remote job and is open to candidates in USA. Ambience Healthcare is building an AI intelligence platform that reduces administrative burden for healthcare providers and supports clinical workflows. The Business Operations Lead will act as an internal operator, owning ambiguous, high-leverage cross-functional projects, building source-of-truth insights, driving execution, and establishing scalable processes and new business verticals.
Responsibilities
- Drive high-leverage, cross-functional initiatives end-to-end — from scoping and stakeholder alignment through execution, measurement, and handoff with playbooks
- Redesign implementation workflows to lift site go-live throughput with the same team capacity
- Define pricing and packaging strategy, including SKUs and tiers, pilot with customers, and measure close-rate impact
- Build cross-functional product launch playbooks (Alpha → Beta → GA) covering user rollout, enablement materials, and client education
- Stand up initial RevOps infrastructure including pipe-to-revenue models, rep performance dashboards, ROI frameworks, and stage definitions
- Launch finance tooling MVPs such as license management and automated monthly true-ups
- Deliver project dashboards, KPI specs, short playbooks, and regular update cadences for every initiative
Skills
- • 4–8 years in top-tier consulting, BizOps, strategy, or founder/operator roles with clear 0→1 delivery
- • Demonstrated wins owning cross-functional initiatives such as pricing, segmentation, rollout throughput, or RevOps/GTM programs
- • Strong analytical capability — comfort with Excel/Sheets, reading SQL/BI output, and backing recommendations with data
- • Excellent executive communication: crisp memos, clear asks, and tight stakeholder management
- • High learning slope: picks up new domains fast, thrives with autonomy, low ego, high ownership
- • Systems thinking: turns messy processes into simple, durable mechanisms including cadences, SLAs, and dashboards
- • Healthcare or other regulated industry experience
- • Hands-on familiarity with modern data stacks as a consumer or partner, such as Snowflake, dbt, and Sigma
- • Experience building operating cadences in high-growth SaaS startups
- • Familiarity with CRM and RevOps tooling
Benefits
- Comprehensive medical, dental, and vision coverage for you and your dependents
- 401(k) with a company match of up to 3% of base salary
- A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
- Parental leave to support your family needs
- Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
- Flexible time off with no annual cap
- Company-wide holidays
- An annual holiday shutdown from December 24–January 1
Company Overview