Note: The job is a remote job and is open to candidates in USA. Lavazza Group is an international coffee company seeking a Business Development Manager to grow its presence across B2B e-commerce channels and Office Products accounts. The role is responsible for channel strategy, commercial planning, pricing, digital merchandising, joint business planning, analytics, customer engagement, and cross-functional execution to achieve revenue, profitability, and market share objectives.
Responsibilities
- Develop and execute B2B E-Commerce and Office Products channel strategies that drive sales growth, market share expansion, and new account opportunities
- Manage channel performance, sales forecasting, budgeting, revenue targets, profitability targets, and customer economics in partnership with Finance
- Build data-driven strategic roadmaps using business performance, customer insights, market trends, and competitive activity to improve channel execution
- Lead pricing, trade terms, go-to-market plans, and promotional strategies in alignment with Lavazza’s B2B commercial objectives
- Oversee product assortment, digital merchandising, and online content in partnership with Marketing to support customer acquisition and retention
- Develop and execute joint business plans with key customers and distributor partners to align objectives, initiatives, and performance metrics
- Analyze traffic, conversion, sales drivers, customer site conditions, and channel key performance indicators to identify insights and recommend action plans
- Collaborate with Operations, Demand Planning, Marketing, Sales, B2C, and Telesales teams to align forecasting, product availability, promotions, and lead generation
- Lead negotiations and customer business reviews using data-driven insights to protect brand positioning and deliver mutual value
Skills
- * Bachelor's degree in Business, Marketing, eCommerce, Sales, or a related field; or equivalent professional experience
- * 4-6 years of experience in customer-facing key account management, sales account management, or channel management within the consumer packaged goods industry
- * 4-6 years of experience managing e-commerce sales, marketplace accounts, digital merchandising, or B2B online channels
- * 2+ years of experience selling into or managing Office Products, Office Coffee Service, distributor, or B2B commercial channels
- * Experience owning sales forecasts, budgets, revenue targets, profitability targets, pricing strategy, trade terms, or promotional plans
- * Experience developing joint business plans, conducting customer business reviews, and negotiating commercial agreements with key accounts or channel partners
- * Experience analyzing traffic, conversion, sales performance, customer insights, and market trends to develop recommendations and action plans
- * Experience working cross-functionally with Finance, Marketing, Operations, Demand Planning, Sales, or commercial strategy teams to execute channel initiatives
- Work location: East Coast preferred
- Travel: 25%
- Coffee or beverage experience preferred
Benefits
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Hybrid Work Schedule
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
- Flexible business casual dress code - jean friendly!
- Free coffee, anytime!
Company Overview