Note: The job is a remote job and is open to candidates in USA. Empowered Hospitality is a company focused on building strong client relationships in the hospitality sector. The Business Development Manager will manage inbound leads, conduct discovery conversations, and prepare proposals while collaborating closely with Marketing and Client Services to ensure a smooth transition from sales to service.
Responsibilities
- Manage, qualify, and follow up on inbound leads from marketing campaigns, website inquiries, referrals, events, and partner relationships
- Conduct discovery conversations to understand each prospect’s business, people challenges, goals, urgency, budget, timeline, decision process, and fit with Empowered Hospitality’s services
- Prepare thoughtful proposals, scopes, presentations, and service agreements in partnership with Leadership and subject matter experts
- Maintain accurate CRM hygiene in HubSpot, including activity history, notes, follow-up tasks, opportunity stages, projected timing, and pipeline visibility
- Build and nurture relationships with hospitality operators, HR leaders, industry vendors, referral partners, associations, and other potential sources of qualified opportunities
- Attend networking events, industry panels, trade shows, client functions, and partner meetings to expand Empowered Hospitality’s visibility and relationship network
- Partner with Marketing on campaign follow-up, lead qualification, messaging feedback, event strategy, and conversion of interest into qualified opportunities
- Support pricing conversations and proposal revisions within established guidelines, escalating questions or exceptions to Leadership as appropriate
- Coordinate thoughtful handoffs once a project is sold, including client goals, scope, stakeholders, timeline, relationship history, risks, and next steps
- Share market feedback, common client needs, objections, and deal learnings with Marketing, Leadership, and Client Services to improve positioning, sales process, and service offerings over time
- Identify opportunities to strengthen Empowered Hospitality’s business-development process, CRM discipline, proposal templates, sales collateral, and handoff practices
- Support recruiting-service clients by clarifying hiring needs, qualifying requisitions, confirming expectations, and coordinating with the recruiting team to ensure a smooth client experience
Skills
- 5+ years of experience in business development, partnerships, account management, sales, client development, hospitality operations, or consultative professional services
- Proven ability to qualify opportunities, build relationships, manage follow-up, and guide prospects through a thoughtful decision-making process
- Experience preparing proposals, presentations, or client-facing communications
- Strong CRM discipline and comfort using HubSpot or a similar CRM to manage pipeline stages, activity, notes, tasks, and reporting
- Experience attending networking events, developing referral relationships, or representing a company externally in a professional setting
- Strong written and verbal communication skills, including comfort leading discovery conversations and presenting recommendations to senior stakeholders
- You must be based in the NYC metro area to be considered for this position
- Hospitality industry experience and/or experience selling professional services, HR services, recruiting, payroll, training, or people-operations solutions is a plus
- Bachelor's degree in business, communications, hospitality, human resources, marketing, or related field preferred
Benefits
- Vacation: 15 days PTO + 10 company holidays
- Healthcare: Medical, Dental and Vision coverage
- 401(k) with employer match
- Pre-tax commuter, medical and childcare benefits
- Monthly cell phone and internet reimbursement
- Company laptop, home office reimbursement
- Work-from-home flexibility
- WeWork membership
- Team-building events
- Tuition reimbursement
- Employee recognition program
Company Overview