Note: The job is a remote job and is open to candidates in USA. Huron is a global consulting organization that helps clients drive growth, enhance business performance, and sustain leadership through transformative strategies and solutions. The Business Development Coordinator-Intake & Qualification serves as the primary judgment layer for centralized intake, qualifying and routing inbound opportunities, managing GET capacity and assignments, maintaining pipeline data integrity, and improving intake processes.
Responsibilities
- Serve as the primary intake contact for BU leads and pursuit managers across all Huron industries
- Review Salesforce watchlist, account, opportunity, NPR, and case history for inbound pursuits. Identify proper industry ownership
- Evaluate inbound opportunities against the standard qualification framework; apply cross-industry judgment to score and develop go/no-go recommendations
- Shred simple RFx for requirements. Match keywords to Huron capabilities. Leverage AI to search for incumbent/competitive data. Highlight key dates and information regarding submission requirements
- Own the triage matrix logic and intake routing guide; update decision criteria as pipeline patterns and industry mix evolve
- Communicate routing decisions and pursuit team assignments clearly; ensure all relevant stakeholders are included per the triage matrix
- Execute the intake-to-pursuit handoff for assigned opportunities, providing background, critical context, and next steps to assigned GET resources. Utilize legal agent as needed
- Escalate cases requiring review, capacity conflicts, and exception decisions to leadership with a clear recommendation and supporting rationale
- Maintain and monitor GET capacity model across industries; match pursuit support needs to available resources in a timely manner
- Use Salesforce reporting and dashboards to assess available GET SE capacity against inbound pursuit demand. Liaise with industry GET representatives to assign cases
- Provide regular updates to GET and sales leadership on capacity, caseload, and potential risks
- Oversee the Offshore Analyst's intake queue and triage activities; provide coaching, direction, and quality feedback on a regular cadence
- Review and validate ServiceNow analytics and pipeline reporting packages produced by the Offshore Analyst before distribution to leadership
- Translate pipeline data into actionable insights for capacity planning and pursuit prioritization conversations
- Monitor Salesforce case data for accuracy; work with the Offshore Analyst to resolve data gaps and compliance issues
- Track key intake metrics — volume, cycle time, go/no-go ratios, routing accuracy — and surface trends to leadership
- Author and maintain internal playbooks for intake workflow, triage logic, and routing protocols
- Design and update the triage matrix and routing guide decision logic as intake patterns change
- Identify process gaps and propose improvements to increase throughput, decision quality, and service consistency
- Support enterprise sales intake initiatives (e.g., ServiceNow, Salesforce case optimization, Service AI Agents) as needed
Skills
- This position requires excellent written and verbal communication skills, the ability to exercise independent judgment in ambiguous situations, strong organizational skills, comfort engaging with senior stakeholders, and familiarity with automation/AI agents
- The successful candidate must be deadline-driven, detail-oriented, and able to collaborate across all levels supporting sales and pursuit efforts
- • 2–4 years of experience in proposals, pursuit management, or business development operations in a professional services or consulting environment
- • Demonstrated ability to exercise independent judgment in ambiguous, time-sensitive situations
- • Strong written and verbal communication skills; comfortable engaging with senior stakeholders across BUs and leadership
- • Experience managing cross-functional workflows and coordinating across multiple teams simultaneously
- • Proficiency in CRM tools and pipeline tracking platforms (Salesforce or equivalent)
- • Ability to deliver high-quality work on multiple concurrent assignments, sometimes with tight deadlines and minimal supervision
- • Ability to work well remotely, independently, and as part of a team
- • Familiarity with Huron's industry verticals (Healthcare, Public Sector, Education & Research, Commercial)
- • Experience supporting or coordinating pursuit teams in a centralized or shared services model
- • Working knowledge of ServiceNow or similar workflow management tools
- • Experience developing or maintaining process documentation (playbooks, SOPs, routing guides)
- • Prior exposure to capacity planning or resource assignment processes
- • Experience using and innovating automation/AI agents (e.g., Claude, ChatGPT, Copilot)
Benefits
- This job is also eligible to participate in Huron’s annual incentive compensation program
- The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs
Company Overview