Note: The job is a remote job and is open to candidates in USA. Allied Benefit Systems is a company that focuses on business applications and vendor solutions. They are seeking a Business Applications Analyst who will be responsible for the administration, configuration, and continuous improvement of their business application portfolio, partnering with various stakeholders to ensure operational needs are met.
Responsibilities
- Serve as the primary liaison between business teams, IT, and vendors for assigned business applications
- Configure, administer, and maintain business applications, including workflow design, system setup, and user access management
- Manage application enhancements, updates, and releases, ensuring alignment with business priorities
- Gather, analyze, and document business requirements for enhancements, integrations, and process improvements
- Develop and maintain process flows, user stories, standard operating procedures, and application documentation
- Analyze business processes and implement improvements to increase efficiency, automation, and operational effectiveness
- Facilitate requirements gathering sessions and stakeholder meetings to define needs and priorities
- Partner with IT, business stakeholders, and vendors to support implementations, upgrades, and integrations
- Coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation of requirements
- Troubleshoot application issues, respond to support tickets, and coordinate timely resolution with internal teams and vendors
- Monitor application performance, user feedback, and vendor service levels, escalating and resolving issues as needed
- Support vendor onboarding and manage ongoing vendor relationships, including issue resolution and service quality
- Maintain application, vendor, and process documentation to support governance, compliance, and audit readiness
- Develop and maintain reporting and metrics related to application performance, vendor effectiveness, and process improvements
- Other duties as assigned
Skills
- Bachelor's degree or equivalent work experience required
- Minimum of 5 years of experience in similar role, required
- High attention to detail and organizational skills
- Ability to monitor and prioritize multiple deadlines and projects simultaneously
- Must have Application Management and Vendor Management experience
- Strong Project or Program Support experience required
- Experience reading, analyzing, and reviewing organizational metrics and data, preferred
Benefits
- Remote friendly culture offers flexibility and the comfort of working from home
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload
- Medical, Dental, Vision, Life and Disability Insurance
- Generous Paid Time Off
- Tuition Reimbursement
- EAP
- Technology Stipend
Company Overview