Note: The job is a remote job and is open to candidates in USA. Sunrise Systems, Inc. is seeking a Business Analyst to support Salesforce-related business and technology initiatives. The role will gather and document requirements, translate business needs into functional specifications, support Salesforce configuration and testing, manage enhancements, develop process documentation, and conduct user training in collaboration with cross-functional stakeholders.
Responsibilities
- Collaborate with business units to gather, analyze, and document business requirements related to Salesforce
- Translate business needs into functional specifications and work with developers to implement scalable solutions
- Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables
- Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities
- Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports
- Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs
- Develop and maintain detailed process flows, data maps, and documentation
- Conduct user training sessions and support change management efforts
- Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best practices
Skills
- Minimum Education Level Bachelor's Degree
- For the most part this position will be remote but travel will be required to different locations
- 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years working with Salesforce
- Proven experience in gathering and documenting business and technical requirements
- Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules
- Ability to work with cross-functional teams in a collaborative environment
- Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps
- Excellent communication, problem-solving, and analytical skills
- Need to have Salesforce experience
- Need to have either Salesforce Sales Cloud or Service Cloud
- Azure Devops or Jira Experience
- Salesforce Admin certification
- Salesforce Administrator (ADM 201) or Business Analyst certification
- Experience with data migration, integration tools, or Salesforce APIs
- Knowledge of reporting and dashboard tools within Salesforce
- Managing Large Case Management systems
Benefits
- Hybrid work arrangement; for the most part this position will be remote
Company Overview
Company H1B Sponsorship