Note: The job is a remote job and is open to candidates in USA. Sikich is a professional services provider offering consulting, technology, and compliance solutions to public and private sector clients. The company seeks an experienced Technical Business Analyst and Project Manager to assess technical and operational workflows, identify automation and AI opportunities, and manage infrastructure and cloud migration initiatives for a federal client. The role also coordinates project delivery, documents processes, tracks risks and dependencies, and communicates status to leadership.
Responsibilities
- Map and document existing technical and business processes, identifying inefficiencies and automation candidates
- Partner with engineering staff to validate findings and help implement approved recommendations
- Advise on adoption of Microsoft 365 tools, including Power Apps, Power Automate, Copilot, and related AI capabilities
- Develop measurements to report on productivity and outcome improvements resulting from changes
- Produce detailed technical and business process workflow documentation
- Manage multiple infrastructure projects from planning through delivery
- Develop and maintain integrated schedules, milestones, risks, issues, dependencies, action items, and decision logs
- Manage Jira tickets and Confluence pages for assigned projects and ensure project documentation remains current
- Facilitate meetings, document discussions and decisions, assign follow-up actions, and remove delivery roadblocks
- Support adoption and refinement of agile and SAFe practices in an infrastructure operations environment
- Aggregate technical inputs and publish concise status reports for client and company leadership
- Create, edit, review, and coordinate formal project deliverables and presentation materials
Skills
- Requires an active public trust or better clearance
- This role requires United States citizenship and a Public Trust
- Empathy, patience and professionalism when working directly with end users, including the ability to explain technical steps clearly over remote sessions
- Sound judgment to ask for help, appropriate escalation of issues, and the ability to provide enough technical detail for senior administrators to act quickly
- Basic Excel proficiency for tracking device lists, remediation status, deployment results, and issue trends
- Ticketing system literacy, with ServiceNow and/or JIRA experience helpful but trainable on the job
- 8+ years' experience in project management
- 7+ years' experience in process analysis, documentation, and process improvement
- 4+ years' hands-on experience with Microsoft 365, Power Platform, and AI capabilities (Power Apps, Power Automate, Copilot)
- Demonstrated experience documenting current-state and future-state workflows, facilitating working sessions with technical and business stakeholders, developing process maps and standard operating procedures, and translating findings into actionable recommendations
- Experience in federal government, regulated, or enterprise IT environments
- 8+ years' total information technology experience
- 7+ years' experience managing complex IT projects
- 5+ years' experience in a client-facing role
- 2+ years' experience supporting federal government or government-contracting environments
- Demonstrated infrastructure and/or cloud project management experience
- Hands-on, current experience with Jira, Confluence, Microsoft Project, Visio, and Microsoft Office
Benefits
- Flexible Time Off (FTO) for every full-time employee, including paid personal time, mental/physical health care, vacation, and sick leave; FTO is activated on the first day.
- Paid holidays during the year and time off during the last week of the calendar year when client and project work permits.
- Comprehensive wellness program with the opportunity to obtain gift cards and other rewards.
- Flexible work arrangements.
- Health, dental, vision, life, and accident/death/disability insurance options.
- HSA employer contribution.
- Eleven (11) paid holidays annually.
- Paid Parental Bonding Leave covering birth, adoption, and foster children.
- 401(k) with employer contributions.
- Tuition reimbursement.
- Generous employee referral bonus program.
- Client referral bonus program.
- Pet insurance.
- FORCE community volunteer program, enabling each team member to use up to four hours of paid time annually to volunteer in their local communities.
Company Overview