Note: The job is a remote job and is open to candidates in USA. JPS Tech Solutions is seeking a Business Analyst to support the Bureau’s adoption of electronic reporting by licensed healthcare providers. The role assists healthcare facility stakeholders with EDRS onboarding, enrollment, account troubleshooting, workflow integration, outreach, and end-user support.
Responsibilities
- Assist in analysis and management of facility setup in PAVRMS
- Assist in review of current EDRS usage and tailoring of outreach based on minimal, moderate, or “almost there” adoption rates
- Perform outreach to facilities to understand reporting workflow and recommend strategies to support electronic reporting. Articulate findings to team lead/QAT for further assistance
- Assist external stakeholders with establishing and recovering SSO credentials. External stakeholders include facility administrators and personnel from PA-licensed hospitals, nursing homes, long-term care facilities, etc
- Assist external stakeholders with linking SSO credentials to PAVRMS account
- Report defects in the application as encountered and escalate potential deficiencies to team lead
- Refers external stakeholders to available training and other support resources
- Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday
- Provide weekly personal status reporting by COB Friday submitted on SharePoint
Skills
- Minimum of 5 years' experience in the information technology industry in business analysis, customer service, and/or end-user support to meet general objectives shown above
- Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills
- Business Analysis
- Customer service, and/or end-user support
- Microsoft Office
- History of successful training or technical support delivery for professional audiences preferred
Benefits
- Primarily remote, with periodic reporting to BHSR headquarters in Harrisburg, PA required for training or meetings, such as monthly collaboration days.
Company Overview
Company H1B Sponsorship