Note: The job is a remote job and is open to candidates in USA. A-Line Staffing Solutions is seeking a Business Analyst to connect business objectives with technical and operational delivery teams. The role involves eliciting and translating requirements, improving processes, supporting Agile delivery and user acceptance testing, managing stakeholder communication, and tracking post-launch performance metrics.
Responsibilities
- Elicit, document, and validate business requirements through interviews, workshops, process observation, and data review
- Translate business needs into clear user stories, acceptance criteria, process maps, and functional specifications
- Reconcile input from multiple stakeholders and sources; clearly articulate what is in scope, out of scope, and open for decision
- Analyze current-state processes and identify opportunities for efficiency, automation, or improved user experience
- Partner with Product Owners, project managers, and delivery teams to shape strategy, prioritize the backlog, and determine business value
- Serve as the day-to-day point of contact for requirements clarification, maintaining a backlog several sprints ahead of the team
- Support User Acceptance Testing (UAT); write test scripts, coordinate testers, triage defects, and confirm business logic before go-live
- Prep and support product demos, sprint reviews, and stakeholder readouts
- Build and maintain project plans, schedules, and status reporting; track milestones and flag issues that put progress at risk
- Build trusted relationships with both technical and non-technical stakeholders, from front-line users to senior leadership
- Develop and manage a communication cadence that keeps the right people informed at the right level of detail
- Define, track, and report on performance metrics and KPIs once a solution goes live
- Act as a proxy decision-maker for the Product Owner where appropriate, exercising sound judgment on day-to-day priorities
Skills
- 2-5 years of experience in a Business Analyst or closely related role, spanning at least one significant technology or process-transformation initiative
- Solid grounding in the Software Development Life Cycle (SDLC) and Agile delivery principles
- Demonstrated skill translating business requirements into technical or operational specifications that teams can build against
- Strong written and verbal communication skills, with the ability to flex between detail-oriented documentation and executive-level summary
- Sharp critical thinking, intellectual curiosity, and comfort operating with ambiguity
- Proven ability to build relationships and influence outcomes across technical and non-technical stakeholders
- Strong organizational skills and the ability to hold both the big picture and the details at once
- Proficiency with standard productivity and collaboration tools (Microsoft Office / Google Workspace); comfort picking up new platforms quickly
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field
- Experience with the implementation, build, and/or administration of Salesforce (HealthCloud and RevenueCloud) or other major CRM/platform ecosystems preferred
- Strong SDLC experience preferred
- Background in healthcare, insurance, claims, or another regulated services industry preferred
- Experience defining and tracking KPIs for a newly launched product or process preferred
- Prior experience leading or mentoring within a project team preferred
- Salesforce Certifications (Certified Business Analyst, Platform Administrator, or Trailhead BA trail) preferred
Benefits
- Work from Home
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