Note: The job is a remote job and is open to candidates in USA. ID Logistics US is seeking a Business Analyst to support and optimize warehouse management system (WMS) solutions. The role involves gathering requirements, improving business processes, and ensuring successful WMS implementations and enhancements.
Responsibilities
- Partners with clients, cross-functional teams, and business stakeholders to gather, analyze, and document business requirements through Statements of Work (SOWs), functional specifications, and process flow diagrams
- Leads workshops and requirement-gathering sessions with Subject Matter Experts (SMEs) to identify business needs, risks, and opportunities for process improvement
- Create detailed process maps, workflow documentation, and business requirements that support operational efficiency and successful solution design
- Develop ad hoc SQL queries to support reporting, data analysis, system troubleshooting, and process improvement initiatives
- Creates and execute system testing strategies, including test plans, user acceptance testing (UAT), and validation activities with internal and external stakeholders
- Develop end-user training materials and support training delivery to ensure successful adoption of new systems and processes
- Provide Level 2 application support by troubleshooting issues, resolving system-related challenges, and serving as a key resource for end users and business partners
- Collaborate with software vendors and internal development teams to design, test, and implement WMS enhancements, integrations, and new functionality
- Participates in solution design reviews for system enhancements, upgrades, and new implementations to ensure alignment with business requirements
- Gather, analyze, and document integration requirements, including data mapping, workflows, and business processes, to support seamless connectivity between client and internal systems
- Communicate project status, risks, and system-related updates effectively with stakeholders, end users, and leadership teams
Skills
- High school diploma or GED required; additional relevant leadership experience may be considered in lieu of higher education
- 2+ years of experience as a Business Analyst
- Strong analytical skills with the ability to analyze business processes, workflows, and operational requirements
- Experience with process mapping and business process improvement initiatives
- Experience developing business requirements, procedural documentation, training materials, and presentations
- Experience with interface data mapping using EDI and XML formats
- Ability to quickly learn new systems, troubleshooting issues, and serve as a key resource for end users
- Self-motivated and able to work independently with minimal supervision
- Willingness and ability to travel up to 15%
- Associate or bachelor's degree in information technology, supply chain, business, or a related field
- Experience as a Business Analyst within the supply chain, logistics, warehousing, or distribution industry
- Experience with Manhattan WMS, HighJump, or other Tier 1 Warehouse Management Systems (WMS)
- Experience with JSON and SOAP integrations
- Demonstrated experience supporting business process reengineering initiatives
- Experience serving as a subject matter expert (SME) for system functionality, troubleshooting, and user support
Benefits
- Performance-based bonus
- Remote
- Up to 15% of domestic travel depending on needs of the business and subject to change.
Company Overview