Note: The job is a remote job and is open to candidates in USA. ServiceMac provides technology, products, and services for the mortgage and real estate industries, with a focus on mortgage servicing solutions. The Bulk Project Manager is responsible for onboarding bulk mortgage loans, coordinating transfer activities among clients, retiring servicers, and internal teams, and maintaining project plans and communications. The role also manages stakeholder expectations, provides customer service, and updates procedures and transfer instructions.
Responsibilities
- Drive effective bulk loan onboarding processes. Build and sustain client relationships
- Collaborate with clients, retiring servicers, and internal teams to ensure successful bulk loan transfer activities
- Conduct online meetings/conference calls to set expectations, establish timelines, collaborate with all parties about concerns and ensure appropriate follow-up
- Create and ensure project plans are kept up to date with all activities as they are completed
- Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients
- Provide the highest levels of professional customer service throughout the project lifecycle
- Conduct a post-onboarding Lessons Learned exercise to identify what went well, what challenges were faced (and how they were handled), and identify new best practices
- Responsible for updating and maintaining Bulk Procedures and Transfer Instructions
Skills
- Bachelor's degree or equivalent combination of education and experience
- 4+ years of directly related experience
- Leadership skills with ability to build consensus among disparate groups
- Ability to manage multiple clients and projects/tasks simultaneously
- Strong customer service skills
- Strong internal communication skills including ability to work with various departments
- Strong background in Mortgage Servicing, specifically Transfers of Servicing
- Strong knowledge of department operating systems/applications and software/applications that integrate with those systems
- Familiar with a variety of the field's concepts, practices and procedures
- Strong interpersonal, relationship-building and teamwork skills
- Able to translate and communicate technical information to a nontechnical audience
- Self-motivated; self-starter
- Proficient in Microsoft Word, Excel and PowerPoint
Benefits
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
- An inclusive workplace where employees are encouraged to bring their entire, unique self to work.
Company Overview
Company H1B Sponsorship