Note: The job is a remote job and is open to candidates in USA. Health Care Service Corporation is a purpose-driven company that invests in the professional development of its employees. The Broker Administration Client Consultant role involves supporting Medicare partners by analyzing data and providing insights to enhance performance and growth, while ensuring high-quality service and compliance with regulations.
Responsibilities
- Support Medicare FMO Topline Agency partners, performing research and assisting in analyzing financial and health data
- Serve as a strategic liaison dedicated to delivering data-driven insights and exceptional service to optimize performance and partner growth
- Translate complex data into actionable insights that empower Topline Agency to make informed business decisions, cost containment strategies
- Maintain a customer centric approach to service, anticipate partner needs, understand potential pitfalls, and efficiently and effectively respond to partner requests
- Analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers
- Identify and interpret trends and patterns in datasets to locate influences to help improve satisfaction with HealthSpring
- Responsible for end-to-end issue resolution and escalation management
- Partner across internal matrix teams, including commissions, contracting, enrollment, compliance, and legal, ensuring timely and accurate resolution of service needs
- Support the improvement of the quality and efficiency of HealthSpring Medicare by delivering high quality account management support and sales operations every day
- Remain compliant with all government and company procedures and regulations
Skills
- Bachelor Degree and 2 year experience in data analysis and information reporting relating in healthcare, consulting or insurance industries OR 6 years experience in data analysis & information reporting relating in healthcare, consulting or insurance industries
- Requires knowledge and experience in own function; still acquiring higher-level knowledge and skills
- Builds own knowledge of HCSC, business processes and customers
- Solves a range of problems
- Analyzes possible solutions using standard procedures
- Receives a moderate level of guidance and direction
- Knowledge of account management and service operations
- Understanding of Medicare services and requirements preferred
- Understanding CMS Compliance and guidance or demonstrated research capability
- Demonstrated communications (written and verbal) and interpersonal skills
- Ability to problem solve, identify and assist with removing roadblocks
- Work From Home: This is a fully remote position, available in the US only
- Sponsorship: Sponsorship is not available
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan subject to the terms and the conditions of the plan
Company Overview