Note: The job is a remote job and is open to candidates in USA. CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with a strong culture of employee engagement and support. The Branch Operations Manager serves as a liaison between internal and external clients, overseeing the loan process to ensure borrowers receive the best financial program.
Responsibilities
- Provide superior customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents
- Review and audit income, assets, run DU, and verify credit documentation within mortgage file to ensure loan stability
- Review mortgage loan disclosure packages and deliver to borrower, includes but not limited to rate disclosure and re-disclosure packages
- Assist in managing a pipeline consisting of Conventional, FHA, VA and USDA loans, along with 203k, Jumbo, and reverse mortgage products
- Ensure structure of the loan presents the best program based on the borrower’s financial circumstances
- Review the file for any missing documentation that best supports approval
- Communicate loan program and costs with borrowers. (License required for this duty to be performed.)
- Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2’s bank statements, court orders, etc.)
- Input feed for disclosures, present, and set up loan to best fit borrower’s needs
Skills
- Bachelor's degree and/or equivalent combination of education/experience
- 3-5 years residential mortgage processing experience
- Knowledge of RESPA guidelines and all mortgage and consumer regulations
- Knowledge of DU, LP, Microsoft Outlook, and Windows
- Excellent math and analytics skills
- Excellent communication skills
- Excellent prioritization and time management skills to meet deadlines
- Experience with Encompass LOS
- Prior underwriting or processing experience
Benefits
- Medical
- Dental
- Vision
- A 401K
- Company-provided short-term disability
- An employee assistance program
- A wellness program
- Competitive compensation plan
- Robust benefits package
Company Overview
Company H1B Sponsorship