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About brighthush
brighthush is a trailblazing biotech innovator that empowers scientists, researchers, and clinicians to tackle the world’s most pressing health challenges. Founded in 2022, we have rapidly scaled to a global powerhouse with over 10,000 employees, delivering end‑to‑end solutions that streamline genomic discovery, diagnostics, and precision medicine. Our mission is simple yet profound: accelerate science, transform health, and expand human potential. As a remote‑first organization, we harness the power of distributed teams to bring cutting‑edge technology to laboratories and hospitals worldwide, while fostering a culture of curiosity, collaboration, and continuous learning.
Why Join brighthush?
At brighthush, you’ll be part of a culture that celebrates curiosity, collaboration, and continuous learning. Our remote model gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant community of experts. You’ll have the opportunity to influence product roadmaps, shape customer experiences, and contribute to life‑changing research that reaches patients across the globe. We value your voice, encourage experimentation, and reward innovation with clear career pathways and generous learning budgets.
Key Responsibilities
- Customer Champion: Serve as the primary technical support liaison for newborn screening scientists and bioinformatics users via phone, email, and occasional on‑site visits, ensuring rapid, high‑quality resolutions.
- Issue Diagnosis: Troubleshoot and replicate problems across the entire NGS workflow—from pipeline configuration and data ingestion to quality control and downstream analysis.
- Clear Communication: Translate complex bioinformatics concepts into concise, actionable guidance tailored to each user’s expertise level.
- Product Feedback Loop: Collaborate with product managers and engineers to document defects, propose enhancements, and influence the roadmap based on real‑world customer needs.
- Sales Enablement: Partner with the sales team to support software demonstrations, technical evaluations, and proof‑of‑concept deployments.
- Knowledge Sharing: Create and maintain detailed knowledge‑base articles, FAQs, and troubleshooting guides to empower users and reduce ticket volume.
- Travel & On‑Site Support: Provide on‑site assistance as needed (up to 40% travel) to ensure seamless integration of our solutions into laboratory workflows.
Essential Qualifications
- Bachelor’s degree or higher in bioinformatics, computational biology, computer science, or a closely related field.
- Minimum of 2 years of hands‑on experience analyzing next‑generation sequencing (NGS) data, with a deep understanding of NGS data formats (FASTQ, BAM, VCF), pipelines (GATK, STAR, BWA), and quality control metrics.
- Strong analytical and problem‑solving skills, with the ability to dissect complex workflows and identify root causes.
- Excellent written and verbal communication skills, capable of translating technical jargon into user‑friendly language.
- Experience in a clinical genetics or genomics laboratory setting, ideally supporting NGS analysis pipelines or clinical genomics software.
- Familiarity with cloud computing platforms and containerization (Docker, Singularity).
- Willingness to travel up to 40% for on‑site support and client engagements.
Preferred Qualifications
- Master’s degree in bioinformatics, computational biology, or a related discipline.
- Background in newborn screening laboratory operations, including sample collection, data interpretation, and regulatory compliance.
- Experience with customer‑facing roles in the genomics or life‑sciences industry.
- Knowledge of regulatory frameworks such as CLIA, CAP, or ISO 15189.
- Proficiency in scripting languages (Python, R, Bash) and data visualization tools.
Skills & Competencies
- Technical troubleshooting across multi‑step bioinformatics pipelines.
- Customer‑centric mindset with a passion for delivering exceptional support.
- Cross‑functional collaboration with product, engineering, sales, and marketing teams.
- Project management skills to prioritize tickets, track progress, and meet SLAs.
- Adaptability to evolving technologies and fast‑paced product releases.
- Strong organizational skills and meticulous attention to detail.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. We offer:
- Structured mentorship programs pairing you with senior bioinformatics and product leaders.
- Access to internal training courses, certifications, and conference sponsorships.
- Clear promotion pathways from Support Specialist to Senior Specialist, Technical Lead, or Product Manager.
- Opportunities to contribute to open‑source projects and scientific publications.
- Cross‑departmental projects that broaden your skill set beyond support.
Work Environment & Culture
brighthush thrives on a culture of transparency, innovation, and inclusivity. Our remote teams enjoy:
- Flexible work hours that respect work‑life balance.
- Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
- Collaborative tools that keep everyone connected.
- Inclusive hiring practices that celebrate diverse perspectives.
- Commitment to mental health and well‑being through counseling services and wellness programs.
Compensation & Benefits
While specific salary ranges are confidential, brighthush offers a competitive total rewards package that includes:
- Medical, dental, and vision insurance plans with comprehensive coverage.
- Life and disability insurance to protect you and your family.
- Paid time off (PTO) and flexible vacation policies.
- Parental leave and family‑support benefits.
- Compassionate care leave for personal or family health needs.
- 401(k) retirement plan with company match.
- Employee Stock Purchase Plan (ESPP) to share in brighthush’s success.
How to Apply
Ready to make a tangible impact on global health? Click the link below to submit your application and join the brighthush team.
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