Note: The job is a remote job and is open to candidates in USA. Tres Health is seeking a Billing & Revenue Operations Manager to oversee its billing and revenue cycle functions. The role manages billing, invoicing, payment processing, cash application, disbursements, banking, delinquency activities, escalations, process improvements, and cross-functional operational initiatives.
Responsibilities
- Oversee the end-to-end billing and revenue operations process, including billing configuration, invoicing, ACH pulls, cash application, disbursements, group terminations, delinquency activities, billing inquiries, and banking operations
- Coordinate and oversee billing configuration activities, including PB creation, system configuration, portal configuration, and resolution of complex configuration issues
- Manage the invoicing workflow, including assignment and monitoring of invoice activities, review of invoice activity, resolution of exceptions, and escalation management
- Oversee ACH payment processing and cash application activities, ensuring payments are processed and applied accurately and timely while supporting the resolution of exceptions and discrepancies
- Provide oversight of disbursement, reconciliation, reporting, statement, and banking activities to ensure appropriate financial controls and accurate records are maintained
- Oversee billing-related activities associated with group terminations, including refunds, additional invoices, invoice adjustments, and coordination with applicable internal teams
- Manage and monitor delinquency processes, including account follow-up, escalations, issue resolution, and appropriate decision-making regarding outstanding balances
- Oversee the billing inbox and related inquiries, ensuring questions and issues are appropriately prioritized, assigned, documented, and resolved in a timely manner
- Serve as an escalation point and subject matter resource for complex billing, payment, configuration, reconciliation, and revenue-cycle issues, working with internal stakeholders to identify root causes and appropriate resolutions
- Identify and implement process improvements, develop and maintain standard operating procedures, strengthen internal controls, and support system implementations and configuration changes to improve the accuracy, efficiency, and scalability of revenue operations
- Provide work direction, prioritization, and operational support to team members responsible for billing and revenue-cycle activities while promoting accountability, consistency, and accuracy
- Other tasks as assigned
Skills
- 4+ years of experience in billing, accounts receivable, revenue cycle management, finance operations, healthcare billing, or a related field
- Experience overseeing multiple financial operations and workflows, including invoicing, payment processing, cash application, reconciliations, and accounts receivable
- Working knowledge of billing systems, payment processing, ACH transactions, financial controls, and revenue-cycle processes
- Experience identifying, researching, and resolving financial, billing, and payment discrepancies
- Experience coordinating work across multiple team members and/or functions
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
- Strong written and verbal communication skills
- Ability to manage competing priorities, meet deadlines, and work independently in a fast-paced, remote environment
- Ability to exercise sound judgment when resolving exceptions and determining when escalation is required
- Demonstrated ability to identify opportunities for process improvement and develop scalable operational solutions
- Proficiency with Microsoft Excel, Google Sheets, or similar spreadsheet and reporting tools
- Ability to effectively coordinate, oversee, and communicate revenue-cycle activities in a fully remote environment
- Ability to maintain confidentiality and securely handle financial, employee, customer, and other sensitive information
- Ability to effectively use computers, financial and billing systems, video conferencing tools, and other standard remote work technology
- Bachelor's degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field
- Equivalent relevant experience may be considered
- Healthcare, insurance, benefits administration, or HIPAA-regulated environment experience
- Experience with billing system configuration, implementation, or process development
Benefits
- Full-time, remote position aligned with U.S. business hours.
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