Note: The job is a remote job and is open to candidates in USA. The Cancer Letter is seeking a Billing & Customer Service Associate to support renewals, accounts receivable, customer support, and other administrative tasks. This client-facing position is ideal for someone with strong attention to detail and excellent interpersonal skills.
Responsibilities
- Own subscription invoicing and renewals
- Track subscription accounts receivable and update client accounts in Quickbooks, Monday, and Wordpress
- Serve as first point of contact for payment follow-up, renewals, and cancellations, according to internal escalation process
- Lead vendor portal onboarding and management
- Draft quotes for subscription sales, upgrades, and renewals for team approval
- Maintain up-to-date billing records in Quickbooks and Monday
- Support advertising accounts receivable as needed
- Serve as the first point of contact for subscriber questions, online account issues, and troubleshooting
- Interface with individual readers as well as subscription administrators at cancer centers, health systems, biotech and pharmaceutical companies, non-profits, government agencies, and subscription management companies
- Interface with clients’ IT departments and libraries
- Onboard new subscribers
- Audit customer accounts to solve login issues, updating IP addresses on file and guiding customers through login options
- Draft/send account updates and usage reports to clients
- Perform monthly data exports
- Maintain up-to-date client records
- Participate in operations team monthly review meeting, flagging issues, overdue payments, and other concerns for team discussion and planning
- Document subscription sales inquiries, draft quotes to support subscription sales pipeline
- Other administrative duties as needed (may include: supporting the team in performing annual subscriber list audits, updating subscription sales and informational documents, and/or cross-training on advertising customer service to support team member PTO)
Skills
- Minimum 1 year of customer-facing or administrative experience—billing support or member organization experience is a plus
- Strong written and verbal communication
- High attention to detail, especially with financial data and technical systems
- Technically proficient—you learn new systems quickly
- A motivated self-starter who is not afraid to ask for help
- Interest in health, news publications, or oncology
- Experience with Quickbooks Online, Monday CRM, Stripe, and Asana
- Google Suite proficiency
- IT or technical customer support experience
- Experience interfacing with health systems or complex, matrixed organizations
- Background in membership/subscription renewal, accounting, bookkeeping, collections, or invoicing
Benefits
- Health insurance (Carefirst Bluecross Blueshield)
- Dental insurance (Carefirst Bluecross Blueshield)
- 401k-eligible with company match after 3 months of employment
- Unlimited PTO, in addition to scheduled publication breaks (3 week minimum)
- 12 weeks paid parental leave
Company Overview