Note: The job is a remote job and is open to candidates in USA. Labcorp is a global laboratory services company that uses science, technology, and data-driven solutions to improve healthcare outcomes. The company is seeking a Billing Analyst I to prepare and review invoices, reconcile discrepancies, resolve customer billing issues, support accounts receivable and revenue cycle activities, and identify billing process improvements.
Responsibilities
- Prepare and issue invoices to clients in accordance with company policies and procedures, ensuring billing data is accurate, complete, and compliant with billing requirements
- Reconcile billing discrepancies, maintain billing records and documentation, and resolve client inquiries in a timely manner
- Collaborate with internal departments to ensure accurate billing information and successful issue resolution
- Generate billing reports and assist with month-end and year-end closing processes
- Interact directly with customers to resolve billing questions, invoice-related issues, and account concerns
- Support customer-specific billing initiatives, projects, and new account startups to ensure billing requirements are properly established
- Routinely review invoices for accuracy and conduct billing reviews and audits for assigned customers
- Participate in customer education efforts and meetings to support effective billing processes, issue prevention, and customer satisfaction
- Join Accounts Receivable (AR) calls, support AR performance, analyze delinquency trends, and contribute to bad debt reduction initiatives
- Act as a liaison between customers, Sales, Account Management, operational teams, and Revenue Cycle Management to facilitate communication, issue resolution, and corrective actions
- Review third-party billing procedures, payer requirements, and billing outcomes to identify process improvement opportunities
- Coordinate invoice corrections, adjustments, reissuance, payment follow-up activities, and customer account inquiries as needed
Skills
- Associate's degree in Accounting, Finance, Business Administration, or a related field with 2 years of experience, or a High School Diploma/GED with 4 years of experience in billing, accounting, accounts receivable, revenue cycle management, or a related financial role
- Strong organizational, time management, analytical, and problem-solving skills
- Detail-oriented with a strong commitment to accuracy and quality
- Effective written and verbal communication skills
- Proficiency in Microsoft Excel and Microsoft Office applications
- Ability to work independently and collaboratively in a team environment
- Working knowledge of accounting principles and billing processes
- Demonstrated professionalism and discretion in handling confidential information
- Strong customer service skills with the ability to build effective relationships with internal and external stakeholders
- Demonstrated initiative, accountability, sound judgment, and adaptability in a dynamic environment
- Commitment to supporting billing accuracy, accounts receivable performance, revenue cycle efficiency, and bad debt reduction
- 1 year of experience in healthcare, laboratory services, Revenue Cycle Management (RCM), or related billing environments
- Strong customer service and relationship-building skills
- Flexibility and adaptability in a dynamic work environment
Benefits
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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