Note: The job is a remote job and is open to candidates in USA. Vālenz Health is a healthcare platform that helps employers, payers, providers, and members reduce costs, improve quality, and improve the healthcare experience through integrated solutions. The Bill Review Operations Coordinator will coordinate operational communications, client support, reporting, issue resolution, and workflow optimization while monitoring performance and supporting continuous improvement. The role partners with cross-functional teams to deliver effective service and operational excellence.
Responsibilities
- Serve as the primary point of contact for Bill Review operational communications
- Manage and respond to client inquiries related to Bill Review operations, ensuring timely and professional communication
- Coordinate communication and issue resolution between clients and internal operational teams
- Prepare and distribute client updates, operational communications, and meeting materials
- Monitor, prioritize, assign, and track operational support tickets through completion
- Coordinate cross-functional resolution of operational issues with Bill Review, Clinical Review, Intake, Technology, Product, and Client Services teams
- Provide timely status updates to stakeholders and escalate high-priority issues as appropriate
- Generate recurring and ad hoc operational, production, and client-specific reports
- Validate report accuracy prior to distribution and ensure timely delivery to internal leaders and clients
- Track key operational metrics, identify trends, and communicate findings to leadership
- Develop and maintain a comprehensive understanding of Bill Review workflows, systems, and operational processes
- Document operational processes and identify opportunities to improve efficiency, quality, and scalability
- Assist leadership with process mapping, workflow optimization, and implementation of operational improvements
- Monitor recurring operational issues and recommend sustainable solutions to improve performance
- Support operational readiness and implementation activities for new clients
- Assist with testing and validation of system enhancements affecting Bill Review operations
- Collaborate effectively with Bill Review, Clinical Review, Intake, Technology, Product, Client Services, and other cross-functional teams to support operational excellence
- Perform other duties as assigned
Skills
- 2+ years of experience in healthcare operations, payment integrity, medical bill review, claims administration, client services, or a related operational environment
- Strong organizational, time management, and project coordination skills
- Excellent written, verbal, and interpersonal communication skills
- Intermediate to advanced proficiency in Microsoft Excel and Microsoft Office applications
- Demonstrated ability to analyze operational data and communicate findings effectively
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree in Business, Healthcare Administration, or a related field
- Experience supporting medical bill review, healthcare claims processing, payment integrity, or revenue cycle operations
- Experience using ticketing or work management platforms such as Jira, Azure DevOps, ServiceNow, or similar systems
- Knowledge of workflow documentation, process mapping, and continuous improvement methodologies (e.g., Lean or Six Sigma)
- Experience coordinating cross-functional operational initiatives or client implementations
- Proven ability to build strong client relationships and collaborate effectively with internal stakeholders
Benefits
- Fully remote position
- All necessary equipment provided
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting
- Flexible working environment
- Generous Paid Time Off to include vacation, sick leave, and paid holidays
- Employee Assistance Program that includes professional counseling, referrals, and additional services
- Paid maternity and paternity leave
- Pet insurance
- Employee discounts on phone plans, car rentals and computers
- Community giveback opportunities, including paid time off for philanthropic endeavors
Company Overview