Note: The job is a remote job and is open to candidates in USA. DISH TV, part of EchoStar, is seeking a Bilingual Remote Customer Service Representative to support customers with billing, programming, and technical troubleshooting questions. The role involves handling high-volume customer calls, resolving customer needs and technical issues, and promoting relevant products and services.
Responsibilities
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
Skills
- High school diploma or GED
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Fluent in English and Spanish
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- **Skills proven to help you thrive:** Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
- **Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire**
- USB Headset
- USB Keyboard
- USB Mouse
- USB Webcam
- Ethernet cable
- Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported
Benefits
- $0.50/hr language differential
- An additional $2/hr for shifts after 6 PM and on weekends
- Full-time paid training
- Opportunity to promote two levels within your first year
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance packages
- Flexible spending accounts
- Health Savings Account (HSA)
- 401(k) Plan with company match
- Employee Stock Purchasing Program (ESPP)
- Tuition reimbursement
- Career opportunities
- Flexible time away plan
- Complimentary DISH TV ($114.99/month)
- Discounts on Sling TV ($5/month)
- Boost Mobile plan discounts (starting at $15/month)
- Full Time, Work-From-Home position
- Company-provided equipment, including a PC tower, power adapter, two monitors, USB headset, USB keyboard, USB mouse, USB webcam, and Ethernet cable
Company Overview
Company H1B Sponsorship