Note: The job is a remote job and is open to candidates in USA. UnifyCX is a customer experience solutions company that combines omnichannel support, analytics, and AI-driven tools. The Sales Representative provides customer support and sales assistance through inbound and occasional outbound interactions, identifies customer needs, promotes products and services, and meets sales and service goals while working remotely from an approved location.
Responsibilities
- Effectively communicate with customers over the phone and through various electronic channels for accessing account information and product offerings
- Provide extraordinary customer service to build positive rapport on every interaction
- Consistently meets or exceeds daily, monthly, and quarterly sales goals
- Follow customers through authentication and call quality standards
- Receive inbound calls for upsell of products and services to existing customers
- Some outbound calls as needed
- Consistently present a professional image while conveying a positive and customer service experience
- Manage your time effectively to keep up with the incoming calls from the queue
- Work independently and maintain productivity
- Maintain current knowledge of and follow all policies and procedures while ensuring protection of customer confidentiality and privacy
- Accurately document information exchanged during each call
- Promote products and services; consistently cross-sell products at every opportunity
- Effectively probe to discover customer needs
- Other duties as assigned by management
Skills
- At least 6 months of inside sales experience or 1 year of relevant sales experience
- Minimum 6 months of customer service experience in a contact center environment
- Great listening skills and customer focused sales approach
- Excellent communication skills and professional telephone demeanor
- Strong computer skills and ability to learn new applications
- Strong organizational and time-management skills
- Exceptional attention to detail
- Availability to work Monday through Saturday between 8 AM – 11 PM EST
- This position will be Work From Home; however, you must reside in one of the following areas: San Antonio, TX or Louisville, KY to be considered
Benefits
- Uncapped commission
- Health insurance
- Life insurance
- Vision insurance
- Dental insurance
- 4% maximum matching 401(k)
- Other financial opportunity options
- Work from home
Company Overview