Note: The job is a remote job and is open to candidates in USA. Ok Media Marketing is hiring a Bilingual Customer Service Representative to assist customers, resolve concerns, and provide a positive experience across phone, email, and online chat. The role also involves maintaining customer records, explaining products and services, and coordinating with other departments to support customer satisfaction.
Responsibilities
- Respond to customer inquiries by phone, email, live chat, and other communication channels in both required languages
- Resolve customer complaints, troubleshoot issues, and provide appropriate solutions
- Explain company products, services, policies, and procedures clearly and accurately
- Maintain accurate customer information and document all interactions in the customer service system
- Escalate complex issues to the appropriate department or supervisor
- Follow up with customers to ensure their concerns have been addressed
- Protect confidential customer information and follow company policies
- Meet established customer satisfaction, response time, and service quality targets
Skills
- High school diploma or equivalent
- Fluency in English and a second required language, both verbally and in writing
- Strong communication, active listening, and interpersonal skills
- Excellent problem-solving and customer service abilities
- Basic computer skills and familiarity with email, web-based applications, and customer relationship management (CRM) systems
- Ability to manage multiple inquiries, prioritize tasks, and work independently in a remote environment
- Additional education is an advantage
Benefits
- Fully remote work arrangement.
- Paid training and onboarding.
- Opportunities for professional development and career advancement.
- Supportive team environment and ongoing performance feedback.
- Paid time off and holidays, subject to company policy and eligibility.
- Potential performance-based bonuses.
- Potential access to health insurance and retirement benefits, depending on the employer's benefit plan and eligibility requirements.
Company Overview