Remote Bilingual Customer Service Representative – Client Support
Pay: $16.50 per hour
Location: Remote – Contiguous United States Only
Schedule: Monday–Friday
Assignment Duration: Temporary assignment with the potential to last up to six months
Equipment: Bring Your Own Device (BYOD)
Position Overview
Struction Solutions is seeking dependable and customer-focused bilingual Client Support Representatives who are fluent in English and Spanish to assist members of Louisiana Medicaid managed care programs.
Representatives will answer incoming calls in both English and Spanish, explain healthcare enrollment options, process member requests, and provide courteous and unbiased support.
This is a work-from-home position. Candidates must provide equipment that meets the required BYOD specifications and be available to work assigned hours between 9:00 a.m. and 6:15 p.m. Eastern Time.
Key Responsibilities
Answer incoming calls from Louisiana Medicaid members and potential members in both English and Spanish
Assist members with selecting a health plan and indicating a primary care provider preference
Clearly explain healthcare enrollment information and how to access services through Louisiana Medicaid managed care programs
Process enrollments, disenrollment, and other member requests
Educate members about managed care, the 90-day choice period, and annual enrollment
Research and follow up on complicated or unresolved cases
Accurately document member questions, complaints, requests, and resolutions in English
Maintain current knowledge of program policies, procedures, and changes
Protect member confidentiality and provide unbiased assistance
Escalate concerns to a Lead Agent or Call Center Supervisor when appropriate
Perform additional duties as assigned by management
Bilingual Language Requirements
Must be fluent in both English and Spanish
Must be able to speak, read, and understand both languages clearly and professionally
Must be comfortable assisting members and handling calls in both English and Spanish
Must be able to accurately explain healthcare enrollment information in both languages
Must be able to document member interactions clearly and accurately in English
Bilingual proficiency may be assessed during the interview or hiring process
Required Qualifications
High school diploma or equivalent
At least one year of customer service experience in a call center environment
Strong written and verbal communication skills
Excellent active-listening and customer-service abilities
Comfortable using computers, reports, and multiple automated systems
Ability to communicate effectively with culturally diverse populations
Strong organization and attention to detail
Ability to manage multiple tasks in a fast-paced, deadline-oriented environment
Ability to work independently and as part of a team
Associate degree or equivalent relevant experience preferred
Medicaid, managed care, Louisiana Medicaid, or LaCHIP experience is helpful but not required; program training will be provided
Mandatory Paid Training and NestingTraining
Begins September 29, 2026
Monday–Friday, 9:00 a.m.–5:30 p.m. Eastern Time
12 days
100% attendance required
Nesting
Monday–Friday, 9:45 a.m.–6:15 p.m. Eastern Time
15 days
100% attendance required
Candidates must not have any prescheduled appointments or anticipated absences during training or nesting. Missing scheduled time may result in removal from the assignment.
Agents must remain on camera throughout the entire training and nesting period.
Regular Hours of Operation
Normal business hours are Monday–Friday, 9:00 a.m.–6:15 p.m. Eastern Time. Candidates must be available to work their assigned hours within this schedule, regardless of their local time zone.
Remote Work Requirements
Candidates must have:
A personal computer that meets the required BYOD specifications
Reliable high-speed internet
A functioning webcam
A functioning headset
A quiet, private, and professional workspace
The ability to sit and work at a computer for prolonged periods
Hiring is subject to client resume review and approval. This is a temporary assignment with the potential to continue for up to six months. Assignment length is not guaranteed and may vary based on client needs and individual performance.
Struction Solutions is an Equal Opportunity Employer.
Pay: $16.50 per hour
Expected hours: 40.0 per week
Benefits:
Work from home
Application Question(s):
Do you have a personal computer and reliable internet that meet the required BYOD specifications?
Experience:
Remote call-center environment: 1 year (Required)
Work Location: Remote
Requirements
- Remote call-center environment
Company Information
Struction Solutions is a proud veteran-owned and operated company specializing in disaster response and recovery, insurance claims support, environmental inspections, specialty staffing, and drone-powered aerial services. Backed by more than a century of combined leadership experience, the company provides fast, reliable, and technology-driven solutions to government agencies, insurers, businesses, and communities nationwide. Struction Solutions is committed to delivering every service with precision, integrity, and care while helping clients recover, rebuild, and prepare for the future.
High school diploma or equivalent; 1+ year remote call-center experience; fluent English and Spanish; BYOD computer, reliable internet, webcam, headset; quiet workspace; must be available for mandatory paid training and nesting; U.S. contiguous residence.
Key Responsibilities
- answering calls
- explaining enrollment options
- processing member requests
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time, Temporary
- Workplace: Remote — United States
- Salary: USD 34,320 – 34,320 / year
- Languages: English, Spanish
About Struction Solutions
A veteran-owned company providing disaster response, recovery, insurance claims support, environmental inspections, specialty staffing, and drone-powered aerial services. — Industry: Consulting Services