Note: The job is a remote job and is open to candidates in USA. The client is a major process services provider supporting government health and human services agencies in the United States. The Bilingual Customer Service Representative will assist and educate Medi-Cal beneficiaries, respond to inquiries and complaints, and provide professional customer support through multiple communication channels.
Responsibilities
- A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries by selecting a managed health care plan
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Skills
- (Candidate must reside within 25 miles of Rancho Cordova, CA)
- Bilingual fluency in English and one of these commonly spoken languages: Armenian, Cambodian, Cantonese, Farsi, Japanese, Korean, Mandarin, Thai, Laotian, Ukrainian, Vietnamese, or Spanish
- • Education: At least HS diploma / GED
- • One year of experience in the field or related area
- • High School diploma, GED, or equivalent certification
- • Computer literacy with the ability to quickly learn new software programs
- • Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent
- • Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment
- • Ability to successfully execute many complex tasks simultaneously
- • Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs
- • Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment
Benefits
- Job is remote after Training
- Initial Training will be ONSITE, after training, they will work remotely.
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