Note: The job is a remote job and is open to candidates in USA. Foundever™ is a global leader in the customer experience (CX) industry. They are seeking a Bilingual Customer Service Associate to provide technical support and deliver exceptional customer experiences in both Spanish and English.
Responsibilities
- Provide basic technical support via phone in Spanish and English
- Deliver an exceptional support experience
- Interact and communicate effectively with a variety of customers
- Provide a memorable and delightful experience
Skills
- Fluent in Spanish and English - while this role supports both, most calls are in English
- Must have High School Diploma or GED Equivalent
- 18 years of age
- Hardwired internet connection (no satellite or wireless)
- Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
- A Working Phone Line (Home Phone or Mobile)
- Home office must be a noise/distraction-free environment
- Desk and an ergonomic chair
Benefits
- Working from home
- Computer equipment provided
- Full-Time Schedule
- Flexibility of a seasonal role, with the opportunity to become permanent
- Hands-on, 100% paid training
- Internal Mobility (84% of our managers are promoted within)
- Employee discounts
- Referral bonuses
- EverBetter wellness program
- Incentive opportunities
Company Overview